IT Support Engineer

Joining the Metcash Family
At Metcash, you're
part of something bigger
. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means your part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you'll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About The Opportunity
We are on the lookout for an IT Support Engineer based in Port Melbourne on full time permanent basis.

This role works on a shift pattern with start times rotating between 7.00am and 10.00am. The weekend on call shifts are also rotated among the team.

The primary purpose of the IT Support Engineer role is to maintain Total Tools IT Infrastructure and systems provide level 1 and 2 support from basic helpdesk resolution and service delivery to tier 2 technical support. This role will support Store and Corporate staff with online, phone and face to face support, covering Network/Microsoft/Laptop and devices/ERP Pronto and general IT assistance.

In this Role

• Level 1 and 2 support of Microsoft systems including account creation, basic security and access.
• General IT support for ERP and corporate systems assisting users where necessary.
• Provisioning of equipment, setup and deploying for users to support them in their duties
• Participate in broader, system related business projects. Develop and report on the status of project resources/deliverable, system performance reviews and post implementation audits
• Build strong relationships with users, IT staff, and management to determine and resolve issues associated with system and network implementation
• Champion customer service and ensure a customer first approach.
• Participate as necessary on the strategic enablement of IT and Digital systems and participate as required.
• Ensure all calls are logged and processed using corporate helpdesk systems.

You're Likely a Match If

• Strong problem-solving skills
• Experience of the Microsoft environment
• Inquisitive and willing to be challenged
• Strong Relationship Management skills
• Moderate network troubleshooting ability
• Microsoft 365 Environment
• Basic networking and monitoring
• Equipment provisioning, setup and deployment
• Pronto ERP experience will be advantageous
• Customer service experience

Life at Metcash
Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Experience a supportive and flexible work environment. We are a Flex Ready accredited workplace

Thrive where work and family truly co-exist. We are an accredited Family Friendly Workplace.

Proudly awarded "Bronze Employer for LGBTQ Inclusion".

A neutral gender pay gap of under 5% as published by WGEA

Gold accreditation by Mental Health Australia.

Great team member discounts and perks.

About Us
Metcash is Australia's leading wholesale distribution company, with sales of $19.5 billion in FY25. We're also an ASX top 125 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the 'Best Store in Their Town' by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger