Sales Administrator

2 weeks ago

Melbourne, Victoria, Australia Masterwall Australia Full time $60,000 - $80,000 per year

We're looking for a proactive and organised Sales Administrator to join our team.

This role is ideal for someone who thrives on keeping things moving, takes initiative, and genuinely enjoys helping customers. If you're detail-focused, motivated, and have the right attitude, this is a great opportunity to develop your career with a well-established and growing business.


About Us

Masterwall is a recognised leader in the Australian housing market, specialising in high-performance exterior insulation, render, and coating systems for both residential and commercial builders. We partner with many of the nation's top builders, designers, and architects, working across new home construction, home improvement, medium-density developments, and commercial projects.

At Masterwall, our people are at the heart of everything we do. Joining our team means working in a supportive environment where your contribution will make a real difference.


The Role

As a Sales Administrator, you'll be a vital link between our customers, sales team, and internal departments. Your focus will be on ensuring sales orders and customer requirements are managed smoothly from start to finish.

In this role, you will:

  • Manage and process incoming sales orders with accuracy and efficiency.
  • Prepare and issue quotes, invoices, and supporting sales documents.
  • Be a first point of contact for customer enquiries, providing professional and timely responses.
  • Work closely with sales representatives to support customer requirements and project timelines.
  • Maintain accurate sales and customer records in our systems.
  • Assist with sales reporting and provide general administrative support to the team.
  • Support management with ad-hoc tasks to ensure smooth day-to-day operations.
  • Be involved in weekly operations meetings, including preparing agendas and taking minutes.
  • Work with inventory management to support stock control and accuracy.

This is a hands-on role where you'll have the opportunity to build strong relationships with customers and colleagues, while developing a deep understanding of our products and business processes.


Skills & Experience

To succeed in this role, you'll bring:

  • Previous experience in sales administration, customer service, or a related office support role.
  • A strong understanding of the full sales order process.
  • Excellent communication skills, both verbal and written.
  • Outstanding attention to detail and accuracy.
  • Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
  • Proficiency in Microsoft Office (Excel skills are desirable).
  • Exposure to inventory management would be advantageous.
  • Most importantly, a proactive, motivated, and positive attitude, with a genuine desire to help customers

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