Customer Relationship Agent

2 days ago

Brisbane, Queensland, Australia DebtManagers Services Pty Limited Full time $50,000 - $80,000 per year

About Us:

Financial stress can hit anyone – and when it does, the right kind of support matters. That's where we come in.

Our company isn't your usual collections agency. We pride ourselves on being compassionate, ethical, and focused on solutions. With fairness and respect at the heart of everything we do, we work directly with customers to guid them toward financial freedom – one step at a time.

Due to continued expansion, we're looking for enthusiastic and confident Customer Relationship Agents to join our growing Springwood team.

What You'll Be Doing:

This role is all about building connections – mostly over the phone – to understand a customer's situation and work out a realistic repayment plan that gets them moving forward.

Day-to-day, you'll be:

  • Reaching out via outbound calls and taking inbound enquiries to discuss repayment options.
  • Logging accurate, detailed notes and keeping systems updated.
  • Using investigative tools to locate customers when contact details are out of date.
  • Building genuine rapport with a wide range of customers – even in tough conversations.
  • Collaborating on process improvements and bringing fresh ideas to the table.
  • Spotting early signs of potential payment issues and taking action to stay ahead.
  • Working through disputes and escalating where necessary to keep things moving smoothly.
  • Meeting your targets (and maybe even breaking a few records).

What You Bring to the Table:

You're confident, switched on, and genuinely enjoy working with people. You can keep your cool when things get tricky and always bring a can-do approach to your day.

Ideally, you'll have:

  • Experience in phone-based roles such as sales, customer service, or collections.
  • Excellent communication skills – both friendly and professional.
  • Strong negotiation skills with an empathetic edge.
  • The ability to work to goals and KPIs without losing your smile.
  • Solid admin and system skills with a good eye for detail.
  • A naturally positive attitude and a willingness to pitch in and support your team.

Why You'll Love It Here:

Are you great on the phone, love talking to people, and thrive when working toward clear goals? Keen to avoid the inner-city grind? If you're all about delivering great customer experiences and ready to help Australians, get back on their feet financially – this one's for you.

Here's what's in it for you:

  • Be part of something meaningful – help people regain financial stability
  • Join a supportive team that works hard and has a laugh along the way
  • Real career progression – we're growing fast, and we want you to grow with us

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