Cluster Reservations Agent

5 days ago


Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to feel empowered by career growth opportunities in a people-first environment.   

Position Summary:  

  • Rise with us and handle all incoming calls into the hotel and redirect to each department as appropriate 
  • Analyse and update all guest requests that are tailored to their requirements 
  • Responsible for handling all hotel outlet reservations or guest orders 
  • Assist and coordinate guest bookings, engaging with them and exceeding their expectations 
  • Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings 
  • Liase with other departments to deliver service excellence with each customer experience 
  • Complete reservation administration tasks and offer general support to the team 

About You: 

  • Strong communication skills written and verbal 
  • Relevant experience in a similar role 
  • Working rights in Australia 
  • Enthusiastic to escalate your career 
  • Self-motivated, driven and energized in a fast paced environment 
  • Armed with smart solutions and a can-do attitude 

Our Benefits:  

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program  
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend  
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.



  • Melbourne, Victoria, Australia Careers at Marriott Full time $75,000 - $105,000 per year

    Reporting to the Cluster Reservations Manager, we are looking for an experienced and dynamic Group Reservations Agent to join the on-property Groups Reservations Team. The Group Reservations Agent is a cluster role supporting two hotels; Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.  Responsibilities include:  Handling and...


  • Melbourne, Victoria, Australia Buscojobs Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities, and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...


  • Melbourne, Victoria, Australia TFE Hotels Adina Apartment Hotels Full time $60,000 - $80,000 per year

    Cluster Reservations CoordinatorThe world is full of eager travellers waiting to fulfil their dreams.   Sure, we help build the dream. But it's our Reservations Coordinators that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.   Which brings us to you.   You thrive on driving other people's excitement. It's...


  • Melbourne, Victoria, Australia TFE Hotels Adina Apartment Hotels Full time $60,000 - $80,000 per year

    Cluster Reservations CoordinatorThe world is full of eager travellers waiting to fulfil their dreams.   Sure, we help build the dream. But it's our Reservations Coordinators that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.   Which brings us to you.   You thrive on driving other people's excitement. It's...


  • Melbourne, Victoria, Australia Careers at Marriott Full time $90,000 - $120,000 per year

    At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where...


  • Melbourne, Victoria, Australia Buscojobs Full time

    At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where...


  • Melbourne, Victoria, Australia Victoria Jungfrau Full time

    Cluster Reservation Agent (a) 100% ab 01. Oktober 2025 oder nach VereinbarungIhr Aufgabenbereich:Zur Verstärkung unseres Teams suchen wir einen engagierten Cluster Reservation Agent (a) ab 01. Oktober 2025 oder nach Vereinbarung:Annäherung, Bearbeitung und aktiver Verkauf von Zimmerreservierungen nach den Standards der Leading Hotels of the World für die...

  • Reservations Agent

    2 weeks ago


    Melbourne, Victoria, Australia Pan Pacific Melbourne Full time

    Join to apply for the Reservations Agent role at Pan Pacific Melbourne.Pan Pacific Hotels Group has over 50 Hotels, Resorts, and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality across our two internationally renowned brands, PARKROYAL and Pan Pacific.The RoleBased at the...

  • Reservation Agent

    3 weeks ago


    Melbourne, Victoria, Australia Australian Venue Co. Full time

    Are you a hospitality enthusiast with a knack for organisation, a great phone manner, and a passion for customer service? Australian Venue Co. is on the hunt for a Reservation Agent to join our Melbourne-based teamWith a portfolio of 200+ iconic pubs, bars, and venues across Australia & New Zealand, we're all about delivering memorable moments – and that...

  • Reservations Agent

    2 days ago


    Melbourne, Victoria, Australia Buscojobs Full time

    The RoleBased at the award-winning 5-star Pan Pacific Melbourne (located in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.ResponsibilitiesHandle all accommodation bookings and inquiries via phone, email, and internal...