Cluster Reservations Agent

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities, and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to feel empowered by career growth opportunities in a people-first environment.

Position Summary :

  • Handle all incoming calls into the hotel and redirect to each department as appropriate.
  • Analyze and update guest requests tailored to their requirements.
  • Manage hotel outlet reservations and guest orders.
  • Assist and coordinate guest bookings, engaging with guests to exceed their expectations.
  • Build and strengthen relationships with existing and new guests, creating memorable experiences to encourage future bookings.
  • Coordinate with other departments to deliver service excellence with each customer experience.
  • Complete reservation administration tasks and support the team as needed.

About You :

  • Strong written and verbal communication skills.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiastic about escalating your career.
  • Self-motivated, driven, and energized in a fast-paced environment.
  • Armed with smart solutions and a can-do attitude.

Our Benefits :

  • Exclusive staff discounts on food, beverages, and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends.
  • Participate in the Life with the Works program, offering flexible working hours & locations, sabbatical leave, and paid leave during your birthday month.
  • Grow, develop, and progress through internationally recognized training programs and exciting career opportunities within Marriott International.
  • Access to our Employee Assistance Program supporting your physical, emotional, and financial wellbeing.
  • Opportunity to earn Employee Referral Incentives by working with friends.
  • Be part of the world's largest hotel network that values equality, diversity, and inclusiveness.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We value and celebrate the diverse backgrounds of our associates. Our commitment includes non-discrimination based on protected characteristics such as disability or veteran status.

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