Senior SIL Case Worker

Join Our Team at Maple Community Services

About Us

At Maple Community Services, we are a NDIS approved Disability Service Provider dedicated to enhancing the lives of people with all abilities across Australia. Since our inception in 2018, we've specialised in Mental Health and supporting individuals with Criminal Convictions, but our services extend to all who require our assistance. We are proud to foster a workplace that values creativity, individualism, and innovation, offering our team members a dynamic environment where they can truly be themselves, make a difference, and leave a positive footprint in the disability arena.

About the Role

As a SIL Case Worker, you'll be the heartbeat of our mission, providing unparalleled support and services to our participants under the National Disability Insurance Scheme (NDIS). Your role is crucial in building and maintaining positive relationships with participants, their families, and support networks. You will be the primary point of contact for participants, ensuring their needs are not just met but championed, within our organisation.

Key Responsibilities
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Senior Responsibilities

• Take on and assist in the supports of high complex clients.
• Assist with planning and organising client engagement events for the business.
• Ensure the delivery of Case Management Strategies are being delivered in line with expectations and guidelines set.
• Develop and manage case plans tailored to individual participant needs.
• Provide support to the Service Delivery Team on complex cases and operations of the team.
• Lead initiatives to improve case management and service delivery quality.
• Engage actively with participants and stakeholders to enhance service delivery.
• Maintain meticulous records in compliance with NDIS guidelines.
• Advocate for participants' rights and empower them to participate in their care decisions.
• Stay informed on industry developments and participate in professional growth opportunities.
• Uphold our values of integrity, respect, equality, and community commitment in every interaction.

About You

• 4 years experience in case management.
• Passionate about equal standards of living and rights for all abilities.
• Proven experience in client-facing roles, preferably in health, social services, or related fields.
• Strong interpersonal and communication skills, capable of nurturing lasting relationships.
• A proactive problem solver who anticipates needs and delivers exceptional service.
• You are someone who displays critical thinking and a can do attitude in the face of challenge.
• Committed to personal and professional growth within a forward-thinking company.
• Knowledgeable about the NDIS framework and related legislation.
• Participate in a rotating after-hours roster.

Why Maple?

Maple Community Services is not just a workplace. It's a place where you can grow, innovate, and contribute to a progressive and expanding 'scale-up' organisation. Join us in our mission to create a more inclusive and equitable society.

We invite you to bring your unique talents and perspective to Maple Community Services, where you can contribute to our shared goal of providing excellent care and support. Apply today and be a part of making a meaningful difference

To join our team at Maple Community Services, please submit a resume along with a cover letter that tells us what inspires you about working in disability support. We're excited to hear your story and explore how your passion aligns with our mission

Disclaimer: Only shortlisted candidates will be contacted externally by our HR team. Please note that we do not request personal details or documents during the initial recruitment process.

Job Type: Full-time

Pay: $100,000.00 – $110,000.00 per year

Benefits:

• Employee mentoring program
• Professional development assistance
• Work from home

Schedule:

• Monday to Friday
• Rotating roster

Supplementary Pay:

• Performance bonus

Experience:

• Case Worker: 1 year (Preferred)

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person