Guest Service Agent

6 days ago

Woolooware, New South Wales, Australia d036b0c8-01ff-45cb-8146-989f1e85a99f Full time $45,000 - $65,000 per year

Quest Woolooware Bay is a newly designed 71-room property in the sought-after Woolooware Bay precinct, neighbouring the Cronulla Sharks Rugby League Team and Bay Central, Sutherland Shire's newest Shopping Centre.

Since opening, Quest Woolooware Bay has quickly become a customer service leader within the Quest network. We are now looking for Casual Guest Service Agents to join our Front Office team and help deliver the effortless guest experiences we are known for.

The Role

As a Guest Service Agent, you will be the face of our hotel. Your responsibilities will include:

  • Delivering a warm and professional welcome to every guest
  • Assisting with check-ins, check-outs and reservations
  • Handling guest enquiries and providing local knowledge and recommendations
  • Supporting our housekeeping and management teams with smooth day-to-day operations
  • Promoting hotel services and ensuring every guest enjoys a seamless stay

Shifts will include weekdays, weekends, evenings and public holidays, offering flexible hours across a 7-day roster.

The Ideal Candidate

We're looking for people who:

  • Have a genuine passion for customer service
  • Are confident communicators with a friendly, professional manner
  • Are well-presented and reliable
  • Thrive in a team environment and can also work independently
  • Are flexible with working hours, including weekends and public holidays

Previous hospitality or customer service experience is highly regarded, but not essential — we'll provide full training to the right candidate.

Why Join Us?

At Quest, we believe everyone deserves a place to be themselves. We go further to create the moments that matter — for our guests, and for our team. As part of the Quest Woolooware Bay family, you will enjoy:

  • A supportive, locally owned, and operated team environment
  • Flexible casual shifts to suit your lifestyle
  • Opportunities to learn and grow within Australia's largest apartment hotel network
  • The chance to be part of a property fast becoming the preferred choice for corporate, leisure and sporting travellers in the Shire

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