Credit Control

Make a difference everyday

Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life's most difficult circumstances.

With over 90 years of experience, we're known for our relationship-based approach. Whether it's in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care. 

It's not just care. It's HammondCare.

About the role  

The role of Credit Control & Debt Recovery Coordinator ensures efficient and effective recovery of outstanding debts throughout the organisation whilst continuing to provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances.

Key Focus Areas:

• Maintain and support best practice debt recovery procedures
• Educate and enable Care Partners/Admissions/Finance to execute best practice debtor processes
• Support operations and finance team to address customer queries regarding all debt and payment matters including setting up direct debits or queries about other payment options and credit terms
• Implement effective debt collection strategies while ensuring a compassionate approach aligned with HammondCare mission and industry standards
• Monitor and report on debtors and meet the KPI's

This is a permanent full-time role based at St Leonards with hybrid opportunities.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave pro rata
• Flexible working options
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

Key Responsibilities include

• Support Care Partners/Admissions team to ensure customers have a clear understanding of their obligation for payment of services before services commence and address customer queries regarding setting up direct debits or queries about other payment options and credit terms
• Support Finance team with customer queries, setting up payment plans and general debtor investigations.
• Liaise with customers/their families/ Health Funds to recover debts
• Liaise with HammondCare legal team to develop template emails, letters and FAQ's to guide customer calls and debt collection matters
• Liaise with external debt collection agencies when required
• Review and allocate credit control and recovery case queues, generic email inboxes and setup customer phone dialler activity
• Conduct skip tracing using various tools and data sources (Equifax credit reports) to locate uncontactable customers
• Perform reconciliation between subsidiary ledger and general ledger on a monthly basis and follow up any discrepancies
• Process credit notes and write offs in consultation with Line of Business (LOB) and as per the delegation of authority
• Produce reports and analysis to monitor debt trends
• Stay abreast of industry trends and economic indicators to anticipate potential credit risk issues
• Support cash allocation process as required for all LOB
• Provide back up for the banking team
• Be able to provide support as needed across other areas of finance

About You 

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
• Minimum of 2 years demonstrated experience in an accounts receivable/debt collection role
• Excellent relationship building and communication, verbal and written
• Excellent negotiation skills, with a customer focused approach
• Ability to deliver to KPIs
• Ability to handle sensitive conversations with empathy, patience and professionalism
• Intermediate to advanced computer skills, specifically MS Office (Outlook, Word and Excel)
• Ability to work independently and as part of a team

Desirable:  

• Aged Care industry experience
• Demonstrated knowledge and experience of Aged Care legislation including the Aged Care Act 1997, principles, Home Care Package Guidelines, Residential Care Manual and Community Care Guidelines and other relevant legislation and guidelines and ability to keep abreast of relevant legislation
• Experience with accounting and CRM systems, e.g., SUN, SalesForce, Epicor SLS, Fydo, eMR & Coupa
• Experience with Medicare online claiming systems (PRODA)

To Apply

If you are ready to make a difference with HammondCare, Apply Now For any specific queries please contact

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.