Premium Hospitality Lead

At Tennis Australia, we're creating a more playful world through tennis – for everyone.

We're a team of imaginative and passionate people who believe in the power of sport to make a difference.

We are now hiring for a Premium Hospitality Lead to join our team to deliver the Brisbane International. This is a full-time fixed-term contract until the end of January 2026.
 

As this is seasonal role, we require full availability and flexibility across the contracted period. If you're ready to help us serve up real impact, we'd love to hear from you.
 

We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

As Premium Hospitality Lead, you'll partner with the Senior Manager, Event Delivery, and Premium Sales Manager to deliver outstanding hospitality and VIP experiences across all premium spaces at the Brisbane International. In this role, you will:

• Lead pre-event planning for the BI Lounge, including catering, room design, staffing, and day-to-day management
• Collaborate with the Sales Manager and stakeholders to ensure all premium client requirements are met, including administrative tasks
• Oversee Premium Sales administration, including ticket dispatch, catering coordination, event information, marketing collateral, car parking, and any special requests
• Work closely with the Premium Hospitality Supervisor to recruit, train, and manage the hospitality volunteer team, ensuring smooth onboarding, accreditation, uniform, and induction
• Manage daily hospitality operations, ensuring standards are consistently met and guest experiences are exceptional

About you
To be successful in this role you will have:

• Proven experience in hospitality, VIP event management, or a similar customer-facing role
• Excellent communication and customer service skills, with the ability to quickly build rapport and engage with people from diverse cultural backgrounds
• Strong organisational skills, with the ability to manage multiple priorities while maintaining confidentiality
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What's to love?

• Career development with a range of formal education and on the job training opportunities
• Monthly wellbeing activities and recognition through our Serving Your Success program
• Salary packaging & a range of discounts from our sponsorship partners

To Apply
 

If you think you're up to the challenge, we'd love to hear from you Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
 

If you need assistance or adjustments to fully participate in the application process, please contact

Applications will close on the 27th of October, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
 

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. 

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.