Housekeeping Supervisor

2 days ago

Greater Adelaide SA, Australia Crowne Plaza Hotel Full time $60,000 - $90,000 per year

Your day-to-day

  • Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed

  • Meet daily productivity standards as determined by housekeeping management; and monitor colleagues for productivity

  • Review and update all housekeeping and other required records daily

  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

  • Lead by example; routinely perform all housekeeping duties necessary including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction.

  • Promote teamwork and quality service through daily communication and coordination with other departments

  • Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties

  • Assist with deep cleaning projects and as a housekeeping attendant during high volume periods

  • Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations

  • Monitor performance and recommend support and HR actions in accordance with company rules and policies.

  • Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents).

  • Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.

  • Ensure health and wellbeing initiatives are promoted and communicated to team members

  • Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.

  • Provide WHS Committee representatives with adequate resources including time to actively participate in the committee.

  • Any other duties as requested by the hotel

What we need from you

  • Minimum 2 years' experience working in housekeeping department in a hotel

  • Supervisory experience and people management skills

  • Ability to manage multiple stakeholders, both internal and external

  • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture

  • A passion for delivering superior results

  • Excellent numerical skills, time management and organisational skills

  • A keen attention to detail

  • Articulate – A great communicator, you will be warm, welcoming and easy to talk to

  • Flexibility – Weekend and holiday shifts are all part of the job

  • Fitness – You will be on your feet most of the day with lots of bending and kneeling

  • Opera experience preferred

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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