Apprentices - Mobile Cranes

Job Summary

Operates in the Manitowoc facility and on-site as required, whilst work under instruction and with a Manitowoc technician on maintenance and repair of multiple models of equipment to ensure the equipment repaired is functioning properly. Provides technical support to internal/external customers and ASA's requests via email, phone or other methods for aftermarket service to include diagnostics, troubleshooting, and parts recommendations. Typically reports to a supervisor or Manager.

Role Description

• Provide service-related assistance by way of phone support
• Attend field breakdowns and repair crane in a timely manner
• Maintaining service reports and submit these in a timely manner upon completion of repair
• Provide feedback on component failure
• Analyze and troubleshoot warranty problems when beyond the scope of the distributor or customer
• Interact with Manitowoc Crane Group based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
• Analyzes reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommends modifications to eliminate future problems
• Other areas of responsibility as assigned

Required Skills

• Ability to read and work with electronic and hydraulic schematics;
• Possess strong analytical skills in the evaluation of reports of technical issues, research findings, and/or output of a system/process etc;

Preferred Skills

• Have technical service & support related working experience preferably in the crane industry or heavy equipment industry;
• Mechanical, hydraulics or electrical engineering qualification preferred or equivalent trade experience and skills maybe considered;