Operations Manager

Are you an inspirational leader who prioritises delivering results through people?
Do you have a strong technical understanding of the correctional environment so that you can effectively translate strategic direction into operational performance?
Unlock a Rewarding Career in Corrections and be part of an organisation that values making a difference.
An attractive Full-Time salary is on offer of $193,000 - $200,000 plus superannuation plus bonus.

Ravenhall Correctional Centre

Ravenhall Correctional Centre is part of The GEO Group Australia, Ravenhall is Victoria's largest, medium security prison for adult sentenced and unsentenced males. Its contemporary campus-style design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO's Community Reintegration Centre.

With key focus on young adult offenders, Aboriginal and those with complex and mental health needs, prisoners at Ravenhall have significant opportunities to engage in work, education, programs and services, through an evidence based approach to reduce re-offending.

Ravenhall's unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, Correct Care Australia, YMCA, Honeywell and Bendigo Kangan Institute of Tafe.

For more information about our organisation visit our website

About the Role

Are you ready to take charge of daily operations in a dynamic correctional environment? At Ravenhall Correctional Centre, we're looking for a strategic leader to ensure safety, drive rehabilitation, and support our Continuum of Care philosophy. We are looking for individuals who are proactive, able to work as part of a broader organisational team and have strong communication and organisational skills in order to effectively negotiate, interact with and manage people from varying social and ethnic backgrounds to influence change and engage employees through aligned valued based leadership and decision making.

For more information about this position, please click hereto download the position description.

As Operations Manager – Communities, you'll:

• Oversee centre operations and staff supervision
• Lead incident response and contingency planning
• Champion rehabilitation and reintegration programs
• Drive quality improvement and compliance
• Mentor teams and foster a culture of respect and safety

Bring your leadership, operational expertise, and passion for making a difference. Be part of a team that's shaping lives and building safer communities.

Key Accountibilities

• Provides assistance to the General Manager in the contract management, administration, development, supervision, and overall leadership of the centre.
• Shares common responsibilities and duties with the Operations Manager – Security.
• Oversees daily operations, including supervising staff and people in custody and ensuring safety and security protocols are followed.
• Develop, review and maintain all Operating Instructions and people in custody management procedures for all accommodation areas.
• Develops procedures and contingency plans and takes operational control in the event of incidents and larger disturbances to ensure staff and Centre management can respond quickly, effectively and safely.
• Ensures that all people in custody attend and take part in their scheduled rehabilitation and reintegration programs as part of their structured day.
• Ensures staff participation in Ravenhall's case management and Continuum of Care-based operating philosophy, staff compliance with relevant occupational health and safety requirements and other areas relevant to the successful management of people in custody communities.
• Provides regular advice and consultation to GEO Head Office with regards to functional responsibility issues relevant to the correctional centre.

Key Selection Criteria

To be successful in the role of Operations Manager, you will be highly motivated, have demonstrated ability to prepare analytical reports of a high standard and will have well developed people management skills which enable you to empower, coach and mentor staff, resolve conflict, influence change and provide feedback - both positive and constructive. Additionally, you will be able to demonstrate sound people and safety management practices, have prior management experience (preferably within a Correctional setting) and be aware of required compliance standards, including the ability to report and rectify problems and prevent non-conformities. Most importantly, you will genuinely believe in our vision that better corrections will create safer communities and will be well versed in your knowledge of and demonstration of the GEO Values.

In your application, please address the Key Selection Criteria including:

• Substantial experience working within a correctional environment or similar, with significant experience in a senior correctional management role (or equivalent).
• Ability to establish new operating infrastructure, guidelines, procedures and local policy.
• Demonstrated knowledge of policies, procedures, programs, relating to Correctional Centre management and be able to apply them.
• Sound understanding of Contract Management.
• Demonstrated management experience in previous related roles.
• Demonstrated knowledge and understanding of quality assurance including ability to identify and rectify problems and prevent non-conformities.
• Demonstrated ability to provide leadership and management in the operating of a large and complex all classification Correctional Centre.

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Ongoing funding for professional development opportunities (including further education sponsorship)
• Competitive salary
• Free parking
• Employee Assistance Program
• Staff gym
• Subsidised meals
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• Discounted Private Health Insurance (Medibank Private)
• VCEA (Victorian Correctional Employees Association)

How to Apply

To be considered for this position, please submit a cover letter addressing the key selection criteria and a current resume.

The application process has multiple stages and should your application progress, you will be required to partake in the following:

• In-Person interview (this may be 1 or 2 round interviews)
• Reference checks will be conducted following the interview.
• National Police Certificate Authority Clearance
• Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation.

Important: Please note that Pre-Employment clearance can take up to approximately 6-8 weeks.

For any enquiries, or to discuss this position in more detail please contact Rebecca Quinn at

*Please note* This is a progressive campaign and interviews may commence prior to the closure of the advertisement. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Applications close at 11:59pm Sunday, 9 November 2025.

We are always looking for people to join or company who share the values that we stand for:

INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE

Apply Now

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