Senior Service Manager

2 weeks ago

Melbourne, Victoria, Australia Symbio Full time

Job Description
We are seeking an experienced
Senior Service Manager
to lead service excellence and drive an exceptional customer experience. This role is critical in supporting service delivery, operational performance, maintenance, and margin growth, while ensuring our customers receive best-in-class support throughout the entire service lifecycle.

The Senior Service Manager will be responsible for building and maintaining strong relationships with key Wholesale customers, ensuring their business and system processes align seamlessly with our service capabilities. You will act as a trusted partner to our clients, providing proactive and strategic insights that optimise efficiency, reduce friction, and continually add value to their accounts.

A key component of this position is differentiating the customer experience from competitor offerings by demonstrating deep operational expertise, exceptional communication, and a strong customer-first mindset.

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