Rehabilitation Counsellor

Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

This is a newly created role within the retail division of the organization, designed to address the growing challenges associated with Total and Permanent Disability (TPD) claims. The TPD Rehabilitation Counsellor will play a critical role in assessing the employability of claimants who assert they are unable to return to work due to disability. The position is not focused on helping individuals return to work, but rather on evaluating the legitimacy of claims through a structured assessment of their education, training, and experience (ET&E).

This role is central to the organization's strategy to manage unsustainable TPD-related losses and ensure claims are paid appropriately. It is expected to evolve into a foundational position that may lead to future team expansion and potential leadership opportunities within 18 months, contingent on the success of the role.

In this role you will:

• Conduct employability assessments for TPD claimants based on their education, training, and work history
• Evaluate transferable skills and determine realistic alternative employment options using AI-generated work options
• Vet and validate AI-generated vocational options to ensure alignment with claimant capabilities
• Collaborate with internal stakeholders across retail and technical teams to ensure robust assessment processes
• Provide expert input into claim decisions to support sustainable product outcomes
• Maintain high standards of professional judgment and integrity in all assessments
• Participate in interviews and cross-functional discussions as part of the vetting process for claim evaluations

• Graduate Diploma or Bachelor's Degree in Rehabilitation Counselling (non-negotiable)
• Minimum 2–3 years of experience in rehabilitation counselling, with up to 5 years preferred
• Familiarity with TPD insurance and claims processes is highly desirable
• Strong understanding of vocational assessment methodologies and transferable skills analysis
• Ability to work independently while contributing to broader strategic goals
• Excellent communication and stakeholder engagement skills

TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.