Customer Service Representative

About Us

Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we're not just growing – we're innovating. Join us and be part of a dynamic team shaping the forefront of technology

Our Mission

At PTC, our mission is to provide the best solutions for smart devices.

About the role

Join PTC Chatswood as a Full-Time Customer Service, Sales & Device Technician

Put your repair skills to work in a role that combines customer service, sales, and hands-on technical expertise. You'll play a key part in supporting our Sydney Repair Centre while delivering exceptional service in-store.

In this role you will:

• Carry out repairs on a wide range of devices — from laptops and tablets to robot vacuums and specialty electronics.
• Provide technical support to our Sydney Repair Centre team.
• Engage customers with personalised recommendations and outstanding service.
• Showcase your sales skills to exceed targets and drive store performance.
• Create visually appealing product displays that highlight the latest tech.

Unlike entry-level roles, this position requires prior repair experience — whether in consumer electronics, IT, small appliances, or other devices.

This role would suit someone…

• With proven hands-on repair experience (not limited to phones — laptops, robot vacuums, or specialty devices highly regarded).
• Comfortable supporting both retail teams and a repair centre environment.
• With flexibility to work at least one weekend day and availability on public holidays when necessary.
• Able to work weekdays, with school-hour flexibility welcomed.

To be successful for this role, you will be

• Enthusiastic about the world of smart devices and technology.
• Confident in your repair abilities with a focus on quality and accuracy.
• Committed to delivering outstanding customer satisfaction.
• Motivated to achieve sales targets and KPIs consistently.
• A quick learner with creative problem-solving skills, ready to adapt on the fly.

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Challenge: Challenge, excel, succeed.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

Be part of a business setting the industry standard in device repair and retail.

Work-Life Balance: Prioritise your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff's needs.

Salary and Compensation: Be rewarded for your skills with a competitive salary and performance bonuses

Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.

Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

Plus: Enjoy staff discounts, ongoing training, and more

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick heads-up: This retail/repair role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You may be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we'll make sure the process is simple and well-supported.

Join our team and start shaping the future of technology today Apply now and be part of something extraordinary