Business Support Officer, Counter Services

1 week ago

Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As the (AO3) Business Support Officer, Counter Services, you will:

  • Coordinate and organise Digital Customer (SSQ) counters, calendar and emails, to ensure the priorities of the team are scheduled and that activities/issues are actioned efficiently and effectively.
  • Coordinate and perform administrative tasks (e.g., ensure site profiles are up to date, audits are completed on time, stationery orders, reporting responses), to ensure that relevant procedures, policies are complied with, and governance requirements are met.
  • Provide support for relevant meetings (e.g., arrange meetings times, meeting minutes, collate handouts, verify attendance, arrange refreshments), to ensure meetings are supported in a professional and efficient manner and to assist the day to-day operations.
  • Prepare correspondence and documentation, using appropriate formats and templates, to support various initiatives and activities and maintain the integrity and confidentiality of Digital Customer (SSQ)'s information and records.
  • Provide telephone-based support to the Counter team, including maintaining contact lists, taking messages in a professional and effective manner, and

ascertaining the availability of staff to ensure that communications are coordinated and conducted effectively.

  • Contact Queensland Government Agent Program (QGAP) sites on a quarterly basis to check in and complete audit requirements
  • Establish and maintain relationships within the unit, to ensure the desired business outcomes are met.
  • Maintain cooperative working relationships with other administrative and/or support staff across the organisation, to assist in the achievement of the unit and wider organisational objectives.
  • Contribute to the organisation's relationship with key clients and stakeholders, to ensure Smart Service is professionally represented and to assist in the day-to-day operation.

Applications to remain current for 12 months.

Occupational group
Administration

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