Caravan Handover Specialist

1 week ago

Perth, Western Australia Austrack Campers Full time $40,000 - $60,000 per year

Company: Austrack Campers

Location: Kewdale, Perth

Job Type: Part-time/Casual

Salary: Negotiable

Job Description:

Austrack Campers is seeking a passionate and experienced fulltime Camper Handover Coordinator to join our team in Kewdale, Perth. The ideal candidate will have a minimum of 1 years of experience in customer service and a knowledge of the leisure, camping, and outdoors industries. The successful candidate will be responsible for providing first-class customer service and conducting camper trailer and caravan demonstrations and handovers.

Responsibilities:

  • Provide customers with first-class customer service via email, over the phone, and face-to-face.
  • Conduct camper trailer and caravan demonstrations and handovers
  • Provide post-delivery assistance in the form of after-sales support; following up customers via post-handover call to enquire about their experience and to ensure utmost satisfaction levels are upheld
  • Work in our showroom Monday to Friday
  • Prepare stock for customer delivery
  • Champion and represent the voice of Austrack Camper customers and ensure that as a team, this sentiment exists throughout the entire business, including all showrooms and departments
  • Work as part of our showroom team – based at our Perth Showroom
  • Be a positive, energetic, proactive team member

Requirements:


• Full driver's license


• Great communication skills and excellent phone manner


• High-level team leadership skills


• Ability to anticipate opportunities to surprise and delight Austrack customers


• High-level multi-tasking skills.


• Ability to work well under pressure without becoming flustered


• A team player who is able to work collaboratively and build effective relationships both internally and externally


• Computer literacy skills required, with experience using Microsoft and Google Suite


• Willing to be hands-on and be an active team player


• Excellent people skills with great attention to detail


• Ability to work autonomously and unsupervised


• Looking for a long-term position and be proactive and self-motivated


• Ability to tow campers and caravans

If you meet the requirements and are ready for a long-term position that will keep you on your toes, apply now and let's hit the open road together

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