Food & Beverage Attendant

1 week ago

Burnie, Tasmania, Australia Beach Hotel Full time $40,000 - $70,000 per year

Position objectives:

  • Act as an ambassador for the hotel at all times
  • To provide a consistent and high quality standard of food and beverage set up/service to all clients
  • Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
  • Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team
  • Work closely with the management within the food and beverage department to achieve high quality service, presentation and delivery to all guests

Principal Responsibilities:

  • Ensure excellent and professional client service at all times
  • Setup and reset specific activities as directed
  • Undertake general waiting and service duties of food and beverages
  • Communicate and liaise with team members, kitchen and other areas of operation
  • Follow hygienic food and beverage handling procedures
  • Adhere to responsible service of alcohol and licensing provisions and standards at all times
  • Ability to work in a team based environment
  • Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
  • Develop and maintain high levels of service within the hotel, particularly within departments, on a daily basis
  • Proficient in the professional service and dispensing of a wide range of alcoholic and non-alcoholic beverages
  • Good conflict resolution skills
  • Courteous, welcoming and informative
  • Involved in the service of a variety of functions requiring food or beverage service
  • Establish good professional relationship with existing and new clients
  • Have a good understanding of all departments within Hotel to be able to sell to the inquiring customer
  • Cash handling
  • Strong and effective communication methods with management and staff
  • Consistent and professional delivery of our products such as wine service, tap beer and food offerings
  • Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
  • Any other duties directed by Management

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