Complex Care Co-Ordinator

Job Description

Agency Department of Health Work unit Complex Case Management

Job title Complex Care Co-Ordinator Designation Professional 3

Job type Full time Duration Fixed for 6 months

Salary $110,873 - $124,173 Location Alice Springs

Position number 37446 RTF Closing 09/10/2025

Contact officer Sarah Wyatt on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Provide leadership and efficient co-ordination skills towards overall requirements of services (internal and external) for complex care

patients at the Alice Springs Hospital, working in conjunction with all stakeholders to ensure timely and successful patient discharge,

transition of care and prevention of readmission.

Key duties and responsibilities

1. Apply specialist knowledge and competent case management skills unique to each complex care patient to overall collate specific

assessment information related to families/carers, groups and communities to then effectively engage with professional agencies (i.e.

NDIS, local Aged Care services) and providers prior to discharge to ensure a complete and successful discharge from hospital.

1. Communicates, collaborates and provides expertise relative to their discipline and clinical area and effectively engages with other

disciplines (Medical, Nursing, Allied Health) to ensure cohesive and multi-disciplinary care towards complex care patients and their

unique needs.

1. Initiate, implement, monitor, and evaluate continuous quality improvement and service development activities at a local or regional

level to ensure delivery of contemporary services and pathways for complex care patients, including strategies to prevent readmission

rates.

1. Demonstrate NTH values - safe; responsive; kind – in all decision-making and interactions with consumers and colleagues.
2. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken to

ensure high quality, safe services and workplaces.

6. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.

Selection criteria

Essential

1. Current AHPRA registration (if required for profession) or registered with nationally recognised professional body.

1. Demonstrated highly developed clinical knowledge and skills in relevant area/ profession; supporting well developed clinical decision-

making and problem solving to achieve best practice outcomes for healthcare consumers.

3. Experience in creating and promoting a learning environment through clinical support, instruction, and feedback including mentoring

students, graduates and less experienced staff across the multidisciplinary team.

4. Experience and competency in leading culturally safe care, strong patient advocacy and proven experience in working effectively with

patients and families/ carers of diverse cultural and social backgrounds to ensure best health outcomes.

1. Knowledge of high-level organisational structures and experience in system wide thinking that contributes to the development and

implementation of local/regional policy, including interpreting established professional precedents and organisational policies and

supporting change management.

1. Proven high level communication and interpersonal skills, including well developed negotiation and conflict management skills, with

significant experience working in a multidisciplinary team environment to facilitate team functioning.

Desirable

1. Post-graduate qualifications in clinical education, leadership / management, speciality practice area or another relevant field.

Further information

The preferred or recommended applicant will be required to hold a current working with children clearance notice and undergo a criminal

history check. A criminal history will not exclude an applicant from this position unless it is relevant to the position. This role carries specific

immunisation requirements. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B

(indirect contact with blood or body substances) - check with contact person.