Customer Success Specialist

2 weeks ago

Canberra n Capital Territory, Australia Kompozition Full time $70,000 - $120,000 per year

As a Customer Success Specialist, you'll work directly with our clients to help them understand and use the Kompozition platform. You'll support them in creating digital models that make sense of complex systems and processes (don't worry—we'll teach you how).

You'll also work closely with our internal teams to make sure client feedback helps improve our platform and approach.

What You'll Do


• Help clients learn how to use our Kompozition platform (training provided)


• Support clients in building and updating models that represent real-world systems


• Run or support workshops to help clients define system needs and organise information


• Work closely with our team to ensure clients are getting the best outcomes


• Help improve training materials and resources


• Share client feedback with our internal teams


• Track client progress and success

What We're Looking For

We welcome people from all walks of life—including those new to the tech or Defence industry. Our ideal team member is:


• A strong communicator who enjoys working with others


• Organised, reliable, and able to manage their time well


• Comfortable learning new tools and explaining them to others


• Curious and always looking to improve


• Happy to work onsite with clients (mostly in Canberra)

Bonus if you have:


• Experience in customer support, consulting, or analysis roles


• Familiarity with systems thinking, modelling tools such as Model-Based Systems Engineering (MBSE) tools, or process mapping


• An interest in technology, design, or systems engineering


• Previous Defence or Government experience

Essential Requirements


• The successful candidate must hold, or be eligible to obtain, an Australian Government AGVA security clearance.


• Qualifications or experience in a STEM-related field (e.g., Engineering, IT, Data, or Analysis)

About Us

Kompozition is a growing Australian company helping organisations design and deliver complex systems more efficiently. We use a unique digital engineering platform to help our clients understand and solve big, complicated problems, whether it's in Defence, finance, or other industries.

We're looking for someone who enjoys solving problems, working with people, and learning new tools and ideas. If you enjoy helping others succeed, can quickly pick up technical concepts, and want to make a real impact, this could be the role for you.

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