Concession & Conveyancing Services - Support Officer

3044   Concession & Conveyancing Services - Support Officer

• Thrive by making a real impact everyday as you shape WA's water future.
• 3 fixed term opportunities based in Balcatta, from 8-12 months.
• Salary: $ 83,938 plus Super & Benefits.

About the role

The Concessions team facilitate the entire back end of the Concessions process and act as the administrative authority for the state of Western Australia, working with both customers and external stakeholders to ensure customers concession rebates are reviewed and processed correctly.

Our Conveyancing team transfers ownership of properties at the point of sale, ensures settlement agents are provided at the point of sale, ensures settlement agents are provided with up-to-date billing and customer information and organises meter readings for change of tenancy and ownership. We engage with our customers to explain settlement accounts and are responsible for the accurate maintenance of customer records. 

The successful candidate will be working within the Concessions workstream. Due to the training involved in the work stream, you will be required to be primarily office based, to gain competency.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you're driven to make a meaningful contribution, you've come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• The ability to increase your skills and knowledge across challenging streams of work
• An opportunity to work in a dynamic team and create new networks
• Supporting critical processes for some of our largest customer groups – Concession holders, Settlement agents and new homeowners
• The opportunity to flex your attention to detail skills
• Process pensioner/senior concession applications and cancellations
• Action and resolve anomalies/rejections arising from Settlement Agents conveyancing requests and queries

Your skills and experience

For this role, we are looking for great talent with: 

• Great attention to detail, high level of accuracy, and skilled in data entry.
• Knowledge of property settlement and conveyancing requirements
• Knowledge of government concession cards and rebates
• Skilled in delivery of billing practices, management and maintenance of customer records and the application of financial adjustments.
• Excellent customer service, interpersonal and communication skills across a range of mediums
• Ability to easily work across multiple applications and screens to complete tasks
• Well-developed organisational and planning skills to achieve work targets

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 14th November 2025.

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or

To read our diversity and inclusion statement, please visit our website