Boutique Director

Company description:

Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.

Job description:

BE PART OF OUR TEAM

We are looking for an experienced Boutique Director to be responsible for the development and optimization of boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service while maximizing the sales and profit potential of the boutique.

We are looking for a candidate who is passionate about their own professional growth and career development in luxury business and who is willing to grow with us.

HOW WILL YOU MAKE AN IMPACT?

Key Responsibilities

Boutique Performance & Sales Achievement

• Achieve sales results, monitor KPIs, and maximize profits of the Boutique through the team using programs and techniques set out by the brand
• Develop local clientele for the Sydney Boutique
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Develop partnerships with third parties (hotels, tour leaders, business introducers', mall managers) with clear goals and guidelines
• Maintain a regular benchmark in the city to control your market share and define new business opportunities and good practices to implement in the boutique
• Having a deep understanding of the client profiles (Locals and tourists)

Customer Service / Customer Relation Management

• Maintain consistent, uncompromising high standards of cleanliness, presentation, and customer service
• Is the warrant of unique and highly professional client service within the boutique and ensure that the performance of all sales staff meets the set standards
• Resolve customer and after-sale issues, requests in an efficient and professional manner
• Acts as an Ambassador of the Maison, builds direct contact with VICs, continues to grow the CRM database, and ensures a high retention rate
• To ensure the team has an adequate follow-up with all VICs
• Leads the implementation and monitoring of the ROI for client relationship programs and actions

PR Events Initiation, Management, and Representation

• To initiate and participate in regular PR events to promote and enhance boutique presence with existing and new clientele
• Assist in planning and execution of marketing activities.
• Represent as a Brand ambassador when representing the Brand at meetings, events, charity dinners, and other work-related functions.

Team Management & People Development

• Coach, train, motivate and lead by example with a high degree of professionalism
• Designs the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management, ensures people development (monthly one-to-one meeting, regulars follow up on team's KPIs career committees, mid-year discussions, training & development plans, quarterly and annual performance review), motivates and reinforces engagement
• Consistently develops strategies to improve individual and team performance
• Develop a positive relationship with the team by understanding and addressing individual motivation, needs, and concerns
• Maintain a cohesive, cooperative work environment through team building and motivational activities
• Conduct daily briefing
• Create and manage shift schedules
• Communicates, federates, and motivates the boutique team around the strategy and vision of the Maison
• Develop a business-oriented approach in your boutique through role plays

Reporting to Retail Management

• Giving regular feedback about the shop floor activity to the Brand Director and the office team
• Prepare reports pertaining to sales, customer service, accounts, and logistics for weekly retail reporting example and propose correlative actions
• Daily and weekly sales and incentive report
• Customer analysis report
• Staff Commission and incentive report
• Petty Cash Float and a claims report
• Any other Ad hoc reports assigned by management

Visual Merchandising and Marketing activities

• Responsible for implementation of visual merchandising Maison guidelines: displaying each product correctly while maximizing exposure to generate sales.
• Participate and support all marketing initiatives to maximize the opportunity to introduce new products to the clients
• Monitor and review the level of stocks of accessories (catalogues, gifts, boxes, etc.).

Budgeting/ Controlling

• Control all boutique expenses within budget guidelines
• Proper control of POS materials and collaterals.

Implementation of Brand's Initiatives, policies, and procedures

• Adhere to and implement all brand initiatives as directed
• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines

Inventory Management

• Prepare, coordinate and ensure complete and accurate inventories at all times
• Ensure that all inventories are properly secured and accounted for.
• Conduct Qualitative security measures in preventing theft and pilferage.
• Responsible for all stock control documentation is timely and discrepancies are accounted for by documentation
• Control the quality of stock (scratches, movements, batteries) and ensure all pieces are handled with extra care and in perfect selling condition

Housekeeping

• Ensure that the boutique is kept neat and tidy at all times and the roster is maintained monthly
• Visual displays in accordance with Headquarter directives and of high standards
• Ensure vigilant and regular checks on staff movements during operating hours

Grooming

• Exceptional Presentation with a high standard of grooming
• To ensure all retail staff adhere to the Uniform guidelines set forth by Headquarters
• To adopt proper etiquette on the sales floor

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Success in this role will require:

• Experience in the luxury timepieces sector in a similar position
• Managerial experience in sales and customer service.
• Sales driven mindset
• Quality leadership skills to lead the staff to perform to their fullest potential
• Excellent interpersonal and communication skills
• A reliable and independent, outgoing and social approach
• Initiative, reactivity, proactivity and problem-solving abilities
• Strong organizational skills
• A broad background in CRM activities (customer relationship management)
• A passion for service and client orientation
• Written and spoken English, other foreign languages highly appreciated
• Knowledge of local market including awareness of competitors, clients, and market trends, and ability to prospect outside the boutique
• General IT skills, constantly upgrading: Microsoft Office, SAP

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

• After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.
• If you are successful through the phone interview, you will be invited to attend an interview with our Senior Leadership Team and Senior HR Manager to assess your fit for the role
• The successful candidate will start their employment after satisfactory background checks have been completed.