Service Delivery Coordinator

12 hours ago

AUS VIC Scoresby Rocco, Australia Johnson Controls Full time $60,000 - $90,000 per year

The company:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit or follow us @johnsoncontrols on Twitter.

Tyco Projects brings smarter building efficiency solutions and leads fire and security offerings to the Australian market capable of full spectrum of products, technologies and service. Its local team has an in-depth understanding of the Australian codes, standards, and applications – providing customised solutions to the market, incorporating best-in-class controls, fire, security, HVAC, power solutions and energy storage for various end markets.

About this opportunity:

  • Providing operational support to the Service Operations Manager and service teams

How you will do it:

  • Review and manage weekly OT, warranty utilisation reports and completion of timesheets

  • Review and approve employee expense claims – ensure 100% compliance to the T&E policy

  • Manage teams daily days to invoice report, L&M billing report and AR aging report – drive improvement and compliance as necessary

  • Review weekly and monthly PSA schedule, PSA outstanding list and summary of PSA SLA's

  • Manage customer issue escalations and ensure action and close out of all customer issues

  • Manage technician scheduling activities including FLSP monthly calendar, on-call rostering and billable hours

  • Review and manage parts inventory and ordering including tracking, availability, managing onsite inventory and escalating parts issues and delays

  • Schedule field ride-alongs for Service Operations Managers, Service Account Managers and Service Branch Manager

  • Review debrief report and provide efficiency improvement ideas to Service Operations Manager

  • Other Ad Hoc duties when required

What we look for:

  • Excellent oral and written communication skills

  • Excellent attention to detail

  • Strong organisational, administrative skills and time management skills with ability to meet deadlines

  • High level of expertise in MS Office software including Outlook, Word and Excel

  • Capable of working efficiently in a fast-paced environment and under pressure

  • Ability to work effectively as a team member and independently

Only those candidates the Company (recruitment Agency Company) introduces to JCI by resumes on JCI's Talent Acquisitions team's explicit request will be deemed a candidate referred by the Company.

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

Only applicants who have a current right to work in Australia will be considered.

How to Apply:

Click on the APPLY button to submit your application in confidence.

#LI-JS4

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