information and advice officer

2 weeks ago

Adelaide, South Australia Department of Human Services, South Australia Full time $98,478 - $104,165 per year

Department of Human Services

Job reference: 694021

Location: ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

Role Highlights

  • Work collaboratively and engage with stakeholders
  • Flexible working arrangements available
  • Work with a dynamic and enthusiastic team

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Disability and Specialised Services Division provides valuable support to the South Australian community through direct service delivery, inclusion policy and sector reform work. As a registered NDIS provider, they supervise and help with everyday tasks to support people living with disability to live as independently as possible. The Division also encompasses quality and clinical services and the DHS Equipment Program.

Role Details

The Information and Advice Officer is a role within the Exceptional Needs Unit (ENU) and is accountable to the Manager, Service Delivery for:

  • Providing sound information and advice to external stakeholders seeking guidance from the Exceptional Needs Unit regarding clients or families with highly complex support needs, who are experiencing risk and difficulties in navigating systems/supports.
  • To build the capacity of service providers working with clients by increasing their awareness and understanding of appropriate supports and services for clients with complex needs.
  • Issue referral forms for the relevant ENU pathway where formal support from the ENU appears appropriate.
  • Capture all referrals to the ENU, including data entry on various systems and databases.
  • Collate and distribute client information and referrals to be considered by the ENU Intake Committee, including attending Intake meetings and documenting decisions and discussions in minutes.

Special Conditions

National Police Check required.

Employment-related Screening Check required.

Some out of hours work may be required.

No formal qualifications required. Social work qualification desirable.

Role Status: Ongoing

Salary Range: $98,478-$104,165 (ASO6)

Location: Adelaide

Enquiries: Rosemary Abdallah, Email:

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making workplace adjustments to provide a positive, barrier-free recruitment experience and supportive work environment. If you require any assistance with our recruitment process, please contact us at and a member of our team will get back to you.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Applications close: 05/09/2025 11:30 PM

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