Information Release Officer

Job no: 915005

Work type: Full time

Location: Adelaide CBD

Categories: Administration, Business and Management, Corporate Services

• Women's and Children's Health Network, Corporate Administration Services, Health Information Services, Kaurna Land, North Adelaide 5006
• Salary
• Classification - ASO3 - Administrative Services Officer L3 - $67,589.00 to $72, Superannuation and Salary Sacrifice Benefits
• Full Time – Term Contract (Temporary until 18 Dec 2026)

About the Opportunity

We currently have an exciting opportunity to join the Corporate Administration Services team as Information Release Officer, where you will be responsible for:

• Providing a consumer-oriented, efficient service to facilitate timely and confidential access to clinical and corporate information for internal and external clients, accountable to the Manager, Information Release Office.
• Processing and managing Freedom of Information (FOI) and Release of Information (ROI) requests in compliance with legislation, ensuring accuracy, confidentiality, and adherence to internal guidelines and procedures.
• Coordinating and monitoring requests from the Department for Child Protection, ensuring all responses are accurate, timely, and escalated as needed.
• Maintaining strict confidentiality and privacy standards when handling a high volume of complex and sensitive health information.
• Managing medical records retrieval, storage, and tracking, ensuring compliance with departmental standards and statutory requirements.
• Providing expert customer service and support, assisting clients with information access processes, appropriate consent, and advice on release procedures.
• Working collaboratively within the team and contribute to continuous service improvement, training, and compliance with all relevant systems, policies, and legislation.

About You

To be successful in this role, you will have:

• Demonstrated experience in a busy administrative environment, maintaining accurate records and managing large volumes of work with high attention to detail.
• Highly developed interpersonal and customer service skills, with strong verbal and written communication abilities to liaise effectively with internal and external stakeholders.
• Proven ability to work independently or as part of a team, managing priorities and meeting strict deadlines.
• Proficient in Windows-based applications, including Microsoft Word, Excel, and Outlook.
• Sound knowledge of administrative processes, privacy and confidentiality principles, and an understanding of Freedom of Information and Privacy legislation.

What WCHN Can Offer You

• Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.
• Salary package a range of benefits (including living expenses such as mortgage, rent, utility bills and groceries) up to $9,010 each FBT year + $2,650 for Meal Entertainment expenses each FBT year.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport for SA Health Metropolitan Hospital workers to and from the Women's and Children's Hospital. Note: Does not apply to network community sites.
• Access to generous leave provisions and professional development opportunities
• Support for you and your family via our Employee Assistance Program

About Us

The Women's & Children's Health Network is the state's leading provider of best practice health care for women, babies, children and young people across South Australia. We offer:

• specialist care for children with acute and chronic conditions
• state of the art maternity and obstetric care services
• community based services reaching hundreds of thousands of babies, children and young people, their families and communities across SA
• specialist programs including Mental Health, Child & Family Health services, Youth and Aboriginal Health services.

Join our patient centred team and contribute to providing South Australia's women, babies, children and young people with the best health care through both within our hospital or via our many and varied community services and programs.

Our values of Compassion, Respect, Equity, Accountability and working Together for Excellence or CREATE Together represent who we are as a Network.

Want to know more about WCHN opportunities? Click Here to discover how you can Realise you Potential and join one of the many teams at the Women's and Children's Network to make positive change in our community.

Stay connected with our Network Follow us on LinkedIn to stay informed about exciting job opportunities and updates on what we do. Click here to join the conversation.

Special Conditions

To find out more about this role, including key selection criteria, all special conditions and minimum requirements, please on the attached role description and also review our document checklists below.

Immunisation Requirements Checklist

Applicant Documents Checklist

Application Instructions

You will be required to attach a 1-2 page cover letter addressing the key selection criteria of the role and a current résumé/curriculum vitae prior to ing 'Submit Application'. It is recommended to allow enough time to complete the whole application as the system times out after one hour of inactivity.

Other Important Information

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Want further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Enquiries

Gillian Plant - Manager, Information Release Office, Phone: , E-mail:

Application Closing Date: Sunday 28 September :55pm

Useful Links

Advertised: 15 Sep 2025 Cen. Australia Standard Time

Applications close: 28 Sep 2025 Cen. Australia Standard Time