Senior Customer Service Manager

2 weeks ago

Mackay, Queensland, Australia Department of Housing and Public Works Full time $90,000 - $120,000 per year


• Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.

• Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.

• Be an active and positive member of the local leadership team.

• Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.

• Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.

• Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.

• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.

Job Ad Reference: QLD/654751/25Closing Date: Monday, 1 September 2025

  • Senior Customer Service Manager

    2 weeks ago

    Mackay, Queensland, Australia Queensland Government Full time

    OverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...

  • Senior Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia Queensland Government Full time

    Overview Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation. ResponsibilitiesProvision...

  • Senior Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia Queensland Government Full time

    OverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...

  • Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia BOQ Group Full time

    OverviewBOQ Group is seeking a Customer Service Manager to join the Retail Banking team in Mackay. This role leads day‑to‑day operations, coaches and motivates Customer Service Officers, and supports the Executive Branch Manager in developing the team to deliver outstanding customer experiences.Your focus will be on driving operational compliance and...

  • Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia BOQ Group Full time

    OverviewBOQ Group is seeking a Customer Service Manager to join the Retail Banking team in Mackay. This role leads day‑to‑day operations, coaches and motivates Customer Service Officers, and supports the Executive Branch Manager in developing the team to deliver outstanding customer experiences.Your focus will be on driving operational compliance and...

  • Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia Fitness Cartel Australia & New Zealand Full time

    Customer Service Manager - Brand NEW Club in MackayJoin to apply for the Customer Service Manager - Brand NEW Club in Mackay role at Fitness Cartel Australia & New ZealandWe're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym -...

  • Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia Fitness Cartel Australia & New Zealand Full time

    Customer Service Manager - Brand NEW Club in MackayJoin to apply for the Customer Service Manager - Brand NEW Club in Mackay role at Fitness Cartel Australia & New ZealandWe're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym -...

  • Senior Customer Service Manager

    2 weeks ago

    North Mackay, Queensland, Australia Queensland Government Full time

    OverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...

  • Customer Service Leader

    7 days ago

    Mackay, Queensland, Australia beBeeLeadership Full time $80,000 - $110,000

    Customer Service Leadership OpportunityWe are seeking an experienced Assistant Manager to join our team at the Austral Hotel in Mackay. The successful candidate will have a passion for delivering exceptional customer service and leading a team of hospitality professionals.Key Responsibilities:Develop strong relationships with regular customers and create a...

  • Customer Service Manager

    3 weeks ago

    Mackay, Queensland, Australia LifeFlight Australia Limited Full time

    Customer Service Manager - Brand NEW Club in MackayWe're bringing the Fitness Cartel experience to MackayThis is your chance to be part of something special from the very beginningAt Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities...