Managed Services Support Consultant

2 days ago

Sydney, New South Wales, Australia Enlift Full time $60,000 - $100,000 per year

About Us

Enlift is a consulting firm dedicated to helping clients create an effective digital workforce through automation and cognitive technologies. We are a team of people with strong values built on integrity, inclusion, and doing the right thing by our team and clients. Our founders bring a management consulting background and strive to deliver excellence while cutting through disruption and noise.

Role Overview

Our Managed Services (MS) team plays a crucial role in supporting our clients beyond implementation, ensuring smooth operations and continuous improvement. We don't just provide reactive support; we proactively engage with clients to enhance their automation solutions and business processes.

As a Managed Services Support Consultant, you will work alongside our team to provide end-to-end support for our automation solutions. From direct customer interactions to hands-on issue resolution, you will play a key role in ensuring client success. The role is ideal for someone who enjoys both the technical and human elements of support, thrives in a fast-paced environment, and is eager to shape our Managed Services offering.

Key Responsibilities

  • Serve as a first point of contact for clients, handling support requests and troubleshooting automation solutions.
  • Work across the full support lifecycle, from liaising with customers to resolving issues hands-on.
  • Proactively engage with clients to identify opportunities for process improvement and automation enhancements.
  • Collaborate with consultants to ensure smooth project transitions from implementation to Business-as-Usual (BaU).
  • Assist in defining and improving Managed Services processes, including enhancement backlog management, root cause analysis, and quarterly review frameworks.
  • Maintain oversight of support tickets, ensuring timely resolution and effective escalation when necessary.

Key Requirements

  • Experience:
    At least 1 year of experience with UiPath (mandatory); experience with Microsoft technologies is a plus.
  • Education:
    Degree in Computer Science, Information Technology, or a related field preferred. Alternatively, candidates with experience across the full Software Development Lifecycle (SDLC), including testing cycles, will be considered.
  • Technical Skills:
    Strong problem-solving skills and a solid understanding of technical principles.
  • People Skills:
    Must be personable, service-oriented, and comfortable in a client-facing role.
  • Management Aptitude:
    Some ability to oversee ticket workflows and ensure smooth issue resolution.
  • Location:
    Must be Sydney-based.

Why Join Us?

  • Exciting Growth Opportunity:
    Be part of a team defining the future of our Managed Services offering.
  • Diverse Client Exposure:
    Work with multiple industries, gaining insights into various business objectives and processes.
  • Not Just Tech Support:
    Engage in proactive problem-solving, continuous learning, and solution enhancement.
  • Exposure to Emerging Technologies:
    Work with UiPath, Microsoft, AI/ML, Document Understanding, and more.

Who Should Apply?

This role is ideal for a junior to mid-level professional who enjoys both technology and client interaction. While there is potential for career progression into consulting, we are looking for someone dedicated to excelling in this role first. We are open to both junior candidates and more experienced professionals who prefer a stable, support-focused role.

  • Recruitment Consultant

    1 week ago

    Sydney, New South Wales, Australia Randstad - Business Support Full time $60,000 - $120,000 per year

    Join a high performing and inclusive teamWork from home options - 2-3 days per weekLocated in beautifully renovated offices in Sydney CBDYour New CompanyThis is an amazing opportunity for a natural people person with a passion for sales to join Randstad, the #1 Recruitment and HR Services firm in the world. We pride ourselves on recognising our employees...

  • Management Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deloitte Services Pty Ltd Full time $80,000 - $120,000 per year

    Job Requisition ID: 39649 Management Consultant | Healthcare Transformation and SolutionsPurposeful client work with real community impactMentoring, coaching and leadership programs to help you make an impact that mattersBelong to a workplace that values diversity, equity and inclusionLooking for a place to grow your operational consulting skills across...

  • Behaviour Consultant, BCBA, CBA, Behaviour Support Practitioner

    2 weeks ago

    Sydney, New South Wales, Australia STARS Behaviour Services Full time $80,000 - $120,000 per year

    Company DescriptionSTARS Behaviour Services provides evidence-based programs to support children's development and help families manage behavioural challenges. Services include Early Intensive Behavioural Intervention (EIBI), Behaviour Management Consultations, Toilet Training Support, and Sleep Treatment Programs. The organization also offers parent and...

  • Contractor Management Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deloitte Services Pty Ltd Full time $80,000 - $120,000 per year

    Job Requisition ID: 39656 Contractor Management Administration ConsultantBe a trusted advisor at the intersection of people, strategy and performanceInfluence workforce planning across cutting-edge technology and transformation projectsChoice and flexibility on where, when and how you workTake your HR / Recruitment administration career to the next level...

  • Service Consultant

    6 days ago

    Sydney, New South Wales, Australia Avant Mutual Full time $60,000 - $80,000 per year

    About the RoleThe purpose of this role is to provide consistently superior service to Avant members and customers.Service Consultants are our front-line service staff and need to be knowledgeable on process, procedures and business rules. They are responsible for servicing our members through a variety of different channels, including inbound and outbound...

  • Service Project Manager

    5 days ago

    Sydney, New South Wales, Australia Tata Consultancy Services Full time $80,000 - $120,000 per year

    Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital...

  • ITS Service Centre Consultant

    2 days ago

    Sydney, New South Wales, Australia Deloitte Services Pty Ltd Full time $60,000 - $90,000 per year

    Job Requisition ID: 39513 Location: Sydney Business Unit: Enabling Areas Offering Portfolio: ITSIn-office role supporting our Partners and staffThrive in an innovative, collaborative people cultureMentoring, coaching and leadership programs to help you make an impact that mattersThe ITS Service Centre provides elevated IT support services to our Deloitte...

  • Workday Integrations, Senior Manager, Consulting Services

    2 weeks ago

    Sydney, New South Wales, Australia Collaborative Solutions, LLC Full time $180,000 - $250,000 per year

    The Workday Integrations, Senior Manager, Consulting Services should be a "go to" practice leader that provides expert guidance, advice, and development support to the Consulting management team and their subsequent team members. This individual will assist the sales team with sales activities such as orals, estimations, and Statements of Work (SOW's). This...

  • Associate Managing Consultant, Services Business Development

    2 days ago

    Sydney, New South Wales, Australia Mastercard, Inc. Full time $120,000 - $150,000 per year

    Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...

  • Senior Education Consultant

    4 days ago

    Sydney, New South Wales, Australia Cloud Education and Visa Services Full time $90,000 - $120,000 per year

    Company DescriptionCloud Education and Visa Services offers a variety of services ranging from student counseling to assistance with enrollment and migration. Services begin with free career planning, course selection, and university selection advice for students. We help students navigate through their educational journey and make informed decisions about...