Hotel Front Office Receptionist

PRIMARY DETAILWe are looking for a dynamic Hotel Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality.• Salary Package: $62,830 per annum plus employer's superannuation• Appointment Type: Full time, continuing appointment• Location: Wallumattagal Campus, North Ryde.THE ROLELakeside Hotel and Conference Centre is seeking a dynamic and enthusiastic Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality.You will be the first point of contact for guests and play a pivotal role in creating a positive and memorable experience.Your responsibilities will include:Managing the front office reception to ensure smooth daily operations.Responding to accommodation inquiries and processing reservations.Performing guest check-ins and check-outs efficiently and professionally.Handling payments, accounts, and general administrative tasks.Providing exceptional customer service at every interaction.Addressing guest complaints and concerns promptly and effectively.Demonstrating strong problem-solving skills and maintaining a proactive approach to ensure guest satisfaction.Assisting with other hotel departments as required to support overall operations.ABOUT YOUYou are someone who believes the core of hospitality is customer service. You are great at multi-tasking, have excellent communication skills and can think on your feet to solve problems. To be successful in this role, you will have:Previous front office, customer service and/or sales experience (within hospitality industry preferred).Strong communication, interpersonal, and conflict resolution skills.Well-presented with keen attention to detail and cultural sensitivity/awareness.Strong time management and problem-solving skills.Cash handling and transaction processing experience.Proficient in the use of the Microsoft Office Suite of programs and knowledge of Opera Property Management System is desirableCurrent Responsible Service of Alcohol (RSA)Opera PMS / Cloud experience is highly regarded.Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.The successful applicant will be required to undergo a Criminal History Check and must hold valid working rights in Australia.ABOUT USLakeside Hotel and Conference Centre, an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The 40 Room hotel offers A la carte restaurant, café and impressive conference and event facilities featuring state of the art technology.Lakeside employees enjoy access to extensive Macquarie University facilities including a high-tech library, private teaching hospital, gym and pools, a campus train station and Macquarie Centre shopping complex next door.Benefits of Working for Lakeside Hotel & Conference CentreComplementary Macquarie University Sport & Aquatic Centre gym accessStaff discounts at Campus Life operated hospitality and retail outletsOngoing development and mentoring opportunitiesGenerous leave entitlementsAccess to our staff wellbeing program and staff support servicesWorking on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenitiesAccess to discounted corporate health insurance and free employee flu shot program.How to ApplyIf you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing your suitability against the role requirements/ criteria above as part of the online application process.For role-specific queries, contact Saad Khan, Hotel Front Office Manager at General Recruitment Enquiries: Please contact Mirna Alaaiddin, Talent Acquisition Officer, at Applications Close: Friday 14 Nov 2025 at 11:59 p.m. (AEDT)If you require any support or reasonable adjustments during the recruitment process, please let us know.Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised—so early applications are encouraged.If you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.Applications Close:14/11/2025 11:59 PM​A Place Where You BelongAt Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework. Flexible WorkAt Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.