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Performance & Training Manager (Inclusive Employment Australia)

2 weeks ago

Wagga Wagga Riverina, Australia Sureway Employment and Training Full time $90,000 - $120,000 per year

Applications are welcome from people anywhere in Sureway's footprint.

About the Role

This is your opportunity to step into a senior national leadership role and shape the operational success of Sureway's Inclusive Employment Australia service.

For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. As the leader of Performance and Training Specialists (called RPOS Manager internally), you'll play a key role in lifting performance, improving consistency, and building capability across our national footprint.

Your Key Responsibilities will include:

  • Leading and supporting a team of RPOS professionals across multiple regions
  • Collaborating with State Managers to assess performance gaps and prioritise site-level support
  • Directing training, resources, and mentoring to underperforming sites
  • Designing and improving onboarding and induction tools for new staff across the organisation
  • Acting as subject matter expert in compliance, systems, and operational best practice
  • Overseeing delivery of consistent and high-quality staff development initiatives
  • Using data and performance metrics to inform decision-making and strategic interventions
  • Contributing to national operational projects and continuous improvement initiatives
  • Promoting Sureway culture and performance standards across geographically dispersed teams

We are looking for individuals who are:

  • Experienced leaders, with a track record of managing performance and building high-performing teams
  • Operationally savvy, with deep understanding of employment services compliance, claims, and performance frameworks
  • Strategic thinkers, who use data to direct action and allocate support
  • Skilled facilitators, capable of designing and delivering effective training programs
  • Problem solvers, who can lead complex change and uplift results
  • Collaborative and credible, able to influence senior stakeholders while supporting frontline success

Experience and Qualifications:

  • Minimum 3-year degree in a relevant discipline, or equivalent experience
  • At least 2 years' experience in a senior RPOS or equivalent operational leadership role
  • Strong understanding of Inclusive Employment Australia KPIs, compliance, and program systems
  • Current driver's licence and willingness to travel regularly across regions

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

  • We pay above award rates – because your time and talent are worth more
  • Performance bonus scheme based on meeting benchmarks
  • Birthday leave – celebrate your special day with a paid day off every year
  • Additional leave – enjoy an extra week off each year after 3 years of service
  • Ongoing learning and development – access programs & study assistance to grow your skills and career
  • Recognition that means something – be celebrated through monthly awards and our annual team awards program

Organisation Details

Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with Disability. We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver's licence with reliable transport.

Submit a cover letter and current resume as soon as possible.  Applications are being considered as they are submitted.

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.