WFA Employer Engagement Officer

Workforce Australia – Employer Engagement Officer

Location – Capalaba, QLD

Contract Type: Permanent Full Time

About the opportunity:

As an Employer Engagement Officer (EEO) you will deliver high level customer service through an account management model. You will be part of a team that provides tailored employment related services to employers with the aim of sourcing employment opportunities for our customers. As the EEO, you are the localised point of contact of all established and new employer relationships, partnering with stakeholders to create suitable and sustainable employment opportunities and programs to support with job placements for our customers. You will develop great networks with stakeholders and empower our customers, supporting them into sustainable employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.  

Being an Employer Engagement Officer involves:

• Working with employers and industry to understand their businesses and staffing needs.
• Vacancy management and matching vacancies to customers
• Visiting employers on the work site to reverse market customers to available jobs.
• Marketing customers to Employers using all available means of support including wage subsidies where appropriate.
• Coaching customers to ensure they are interview ready.
• Facilitating small groups of customers to understand their employment goals.
• Maintaining Department IT systems and internal data base of all vacancy management and employer relationships.

About You:

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You understand the local labour market and regional skills shortages.
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers.
• You are proficient in computer applications, including Windows and MS office suite.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or sales/marketing industries.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We're a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will also Offer You

• Attractive base salary, enhanced by salary packaging benefits increasing your take home pay up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

How to apply:

To apply for this position please click Apply Now to enter our online recruitment portal. Applications must include a resume and cover letter.

Applications close 30 October 2025 (or earlier if a suitable candidate is found)

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

If you have any questions regarding the role please do not hesitate to contact us

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.

Workways Australia Limited ACN