Senior Case Manager

2 days ago

Sydney, New South Wales, Australia We United Aus Pty Ltd Full time $90,000 - $120,000 per year

About Us

At United for Care, we support people with disability to live independently, safely, and with dignity. Our Home & Community team is about delivering consistent high quality care, we're getting the foundations right so we can grow confidently.

About the Role

This isn't a traditional senior management role, it's a hands-on position focused on sustaining an existing portfolio of 30+ NDIS participants and coordinating a team of 30 Disability Support Workers across NSW during a period of transition.

You'll operate in a complex, fast-paced environment, so you'll need to be proactive, self-directed, and outcome-focused. Your priority is to maintain service continuity, ensure compliance, and provide structure and clarity through change.

You won't have direct reports, but you'll work closely with frontline staff and support internal coordination and reporting. You'll also play a key role in mentoring and supporting Support Workers, helping them deliver consistent, high-quality, person-centred care.

Key Responsibilities

  • Operate independently in a fast-paced and take full ownership of your portfolio
  • Present participant progress, service issues, and funding updates clearly to internal stakeholders
  • Conduct in-home assessments to identify each client's needs, goals, and required supports
  • Develop and implement individualised care plans and rosters
  • Provide clear, timely instructions to Support Workers, along with ongoing mentorship and guidance
  • Coordinate and advocate for services across healthcare, housing, employment, and social connection
  • Maintain compliance with NDIS and Aged Care standards through accurate documentation and reporting
  • Monitor service quality, review care plans regularly, and implement improvements as needed
  • Manage risks, incidents, and client feedback to support safe, high-quality service delivery
  • Present participant progress, service issues, and funding updates clearly to internal stakeholders
  • Use systems like Salesforce, Excel, and rostering tools to manage caseload and service data

About You

  • Experience in case management within the NDIS sector
  • Relevant qualifications (e.g. Diploma in Community Services, Allied Health, Nursing, Social Work, or similar)
  • Strong understanding of the NDIS framework, care planning, and funding management
  • Confident communicator with excellent customer service and negotiation skills
  • Able to work independently while contributing to a collaborative team environment
  • High resilience and strong problem-solving skills, with the ability to manage competing demands
  • Comfortable interpreting policies, clinical reports, and regulatory requirements
  • Experience using CRM systems (ideally Salesforce)
  • Background in supporting people with disability, mental health, or complex needs

Future Opportunity

This is a stabilisation role — but there's scope to step into a more senior leadership position after 6 months.

  • Senior Manager Case Management

    4 days ago

    Sydney, New South Wales, Australia Qantas Full time $104,000 - $130,878 per year

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...

  • Manager, Human Resources

    6 days ago

    Sydney, New South Wales, Australia White & Case Full time $90,000 - $120,000 per year

    The opportunityAre you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team.Our People team is responsible for managing and enhancing all aspects of human resources and employee experience. Our team oversees talent...

  • Manager, Human Resources

    4 days ago

    Sydney, New South Wales, Australia White & Case Full time $80,000 - $120,000 per year

    Manager, Human Resources - Australia (Interim)The opportunityAre you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team.Our People team is responsible for managing and enhancing all aspects of human resources and...

  • Manager, Human Resources

    4 days ago

    Sydney, New South Wales, Australia White & Case LLP Full time $80,000 - $120,000 per year

    The opportunityAre you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team.Our People team is responsible for managing and enhancing all aspects of human resources and employee experience. Our team oversees talent...

  • Manager, Human Resources

    4 days ago

    Sydney, New South Wales, Australia White & Case LLP - Full time $80,000 - $120,000 per year

    Manager, Human Resources - Australia (Interim The opportunity Are you ready to make your mark as part of the Human Resources Manager in our Sydney office? We are seeking a HR generalist for a 12 month parental leave cover to work as a part of our Australia People team. Our People team is responsible for managing and enhancing all aspects of human...

  • Senior Case Manager

    2 days ago

    Sydney, New South Wales, Australia United for Care Full time $90,000 - $120,000 per year

    About UsAt United for Care, we support people with disability to live independently, safely, and with dignity. Our Home & Community team is about delivering consistent high quality care, we're getting the foundations right so we can grow confidently.About The RoleThis isn't a traditional senior management role, it's a hands-on position focused on sustaining...

  • Senior Case Manager

    2 weeks ago

    Sydney, New South Wales, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Senior Case Manager

    2 weeks ago

    Sydney, New South Wales, Australia DXC Technology Australia & New Zealand Full time $90,000 - $120,000 per year

    Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At...

  • Senior Case Manager

    2 days ago

    Sydney, New South Wales, Australia DXC Technology Full time $104,000 - $130,878 per year

    Job Description:Are you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...

  • Portfolio Manager Case Management

    4 days ago

    Sydney, New South Wales, Australia Qantas Full time $120,000 - $180,000 per year

    Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and...