Injury Management Advisor

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking three (3) Injury Management Advisor to provide proficient expert advice and support to our operational and corporate client groups.  The role is responsible for end-to-end coordination of return-to-work practices to create a safe and sustainable return to work while meeting the organisation's needs.

These are Full Time, Permanent positions. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster HQ in line with our hybrid working model.

About the role

Reporting to the Lead Workforce Recovery and Transition, the responsibilities of this position include, but are not limited to:

• Coordinate the rehabilitation and return to work of injured employees following a workplace injury. This will be achieved with the support and guidance of others within AV and AV's partner organisations
• Practically, this will include liaising with Workers, Treaters, AV's Worksafe Agent and Managers to develop return to work/rehabilitation programs to ensure a Safe and Sustainable Return to Work
• Provide advice, guidance and support to the business on all workers' compensation and injury management including early intervention and stay at work initiatives
• Provide education to management and staff to ensure they understand their rights and responsibilities in relation to workers' compensation and injury management
• Coordinate the implementation of best practice workers' compensation and injury management strategies, initiatives and systems to continually improve current and future performance

About you

We are looking for a self-motivator with strong interpersonal skills. To be considered for this position you will possess:

• Experience managing injuries and illnesses, conducting workplace assessments, providing advice and feedback on treatment, rehabilitation and return to work practises
• Demonstrated ability to interpret and apply workers' compensation legislative standards and guidelines as they apply to organisational claims management and rehabilitation initiatives (This could be within a Management role)
• Existing knowledge of, or aptitude to learn, relevant ethical protocols, legal considerations, medical terminology and confidentiality in accordance with the provision of the Workplace Injury Rehabilitation and Compensation Act 2013 and the Freedom of Information Act 1982

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV4 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website

How to apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume

When submitting your application you will be required to respond to the following:

• Please describe your experience in managing workplace injuries and illnesses. In your response, please describe how you conduct workplace assessments, provide advice on treatment and rehabilitation, and support return-to-work practices.
• Please describe your understanding and application of ethical protocols, legal obligations, and confidentiality requirements when managing workplace injuries and illnesses. Your response should include reference to your familiarity with relevant legislation, including the Workplace Injury Rehabilitation and Compensation Act 2013 and the Freedom of Information Act 1982.

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.

Applications must be submitted by 11.59pm AESTon Sunday 28 September 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted.

For further information, please refer to 'Applying for a position with Ambulance Victoria'. For any further queries please contact recruitment via or

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at and a member of our Recruitment & Selection team will be in touch.