Customer Service Officer

4 days ago

Muswellbrook, New South Wales, Australia HOME IN PLACE (AUSTRALIA) LIMITED Full time $45,000 - $65,000 per year

Home In Place is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities.

Home In Place is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications.

We foster a culture of innovation and offer a range of benefits such as:

  • Flexible working arrangements
  • Study budget and paid study leave
  • Paid Birthday leave
  • Salary packaging options details via our salary packaging provider
  • Free, confidential counselling services via our EAP
  • Discounted gym membership

About the role

You will liaise with internal & external stakeholders on sensitive issues requiring you to possess excellent verbal & written communication skills & understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service.

Key Responsibilities include:

  • Answering incoming calls as the first point of customer contact;
  • Responding to general tenant enquiries, updating customer records, triaging basic maintenance problems and raising service requests;
  • Assist with 'walk-in' housing enquiries;
  • General administrative duties including but not limited to word processing, filing, banking;
  • Updating records in our database system;
  • Collecting, collating, and recording documents as requested;

About You

To be considered for this role, please ensure you have addressed the following essential selection criteria: 

  • Demonstrated experience in a call centre or high volume customer service environment;
  • Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning;
  • Well developed and effective interpersonal, de-escalation and communication skills;
  • General administration duties will be part of the role so proficiency in Excel, Word & Outlook is essential;
  • Experience in the social housing sector is desirable but not essential

How to apply:

When applying, please ensure you address the key selection criteria as part of your application.

Confidential enquiries may be made by contacting our HR Team on or emailing

Applications reviewed on receipt.

**At Home in Place, we are committed to upholding our values of sustainability, empowerment and collaboration. Our hiring process focuses on merit, skills, and potential, ensuring that each candidate is evaluated fairly and objectively. We welcome applicants regardless of age, gender, race, ethnicity, religion, disability, or any other characteristic protected by law. Our goal is to create a workplace that not only respects but also celebrates the unique perspectives and talents of each individual.

Home in Place is committed to upholding the highest standards of child protection, including fostering a safe and secure environment for all children.**

Please note, agency referrals will not be accepted for this role.

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