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Junior Web Business Analyst
2 weeks ago
Location: Cheltenham, Melbourne (Hybrid – 2 days WFH)
Work Type: Full-time
Seniority Level: Entry-level
About Lend
Lend ) is a fast-growing fintech based in Melbourne with two core offerings:
- A finance broker CRM platform
- A finance lead generation platform
We're developing game-changing technology that leverages rich data to help brokers and lenders better understand their customers, boost conversions, and drive long-term retention.
You'll be joining a driven, multicultural engineering and operations team in a fast-paced startup environment scaling into enterprise territory. Think intellectual vibes, focused energy, and weekly rituals like Friday team lunches, ping pong, and beers.
The Role
As a Junior Business Analyst, you'll start by helping us manage key operational and legacy systems that underpin our CRM. This is a foundational role where you'll learn the ropes, get exposure to real product processes, and work closely with both our Chief of Operations and Product Director.
Your work will include:
- Managing lender data and key account configurations
- Monitoring API integrations and external data syncs
- Assisting with SEO or marketing tasks
- Breaking down functional requirements into tickets
- Delegating and tracking sprint work for developers
- Testing and monitoring feature performance
- Reproducing and classifying bugs, then delegating to devs
- Writing internal documentation
- Answering stakeholder inquiries on product functionality
Once you're proficient, you'll gradually transition to supporting newer broker platform features. You'll gain exposure to more complex systems and take on increased ownership — but always with the guidance of a supportive product director who's been in your shoes.
Tools & Processes
We use:
Slack | Jira | Confluence
Agile delivery | Microservice architecture | CI/CD
And a healthy dose of AI-powered learning
What You'll Learn
- How lending works in Australia (home loans, commercial, consumer)
- The structure of a complex fintech product and its backend ops
- Agile delivery and working with developers
- Basics of SEO and marketing website administration
About You
You're:
- Proactive, curious, and love figuring things out
- Detail-oriented, especially with data and process flows
- Able to take initiative and manage tasks independently
- Comfortable communicating with developers, ops, and support
- Hungry to grow in a product-facing role — but not chasing CPO status just yet
Bonus if you've already dabbled in:
- APIs or software development concepts
- Jira or ticketing tools
- Startups, SaaS, or fintech environments
Perks
- Hybrid work (3 days in-office, 2 WFH)
- Friday team lunches near Southland
- Office ping pong & beers
- A genuine learning environment with a clear path to growth
- Be part of a growing tech company with real impact
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