Field Service Engineer

10 hours ago

Brisbane, Queensland, Australia Canon Production Printing Australia Full time $90,000 - $120,000 per year

Canon Production Printing Australia is a global leader in digital imaging, industrial printing and collaborative business services.

With a strong focus on innovation and customer success, we are continually evolving to meet the changing needs of our clients.

Our talented team of professionals shares a passion for excellence and a commitment to delivering exceptional products and services.

About the role

Join a leader in professional printing technology We are looking for a dedicated and customer focused Field Service Technician to support, maintain and enhance the performance of our industry leading printing systems.

In this dynamic role, you will work hands-on with our customers to ensure their equipment is running at peak performance while promoting best practices, upgrades and Canon solutions

This role will be covering Queensland in a customer facing role. As a member of the team, you must have a willingness to learn and adapt to new technologies and be comfortable communicating to clients at all levels. Interstate and international travel will be required in the role along with the ability to work in after hour's environments when required.

Key Responsibilities:

  • Perform Corrective and Preventative Maintenance on high-performance Canon production printers.
  • Service and upgrade software and firmware, ensuring all machine modifications and procedures are up to date.
  • Ensure customer machines are maintained to a high operational standard.
  • Deliver outstanding service and build strong, productive relationships with customers.
  • Support the Sales Team by identifying and promoting sales opportunities, including consumables and media.
  • Collaborate with other technical staff to resolve complex technical issues.
  • Assist in continuous improvement of service methods and call procedures – be a role model for service excellence.
  • Educate and encourage customers in product recycling and sustainability practices.
  • Manage on-site spare parts inventory and support customer training for Operator Maintenance programs.
  • Adhere to all HSE (Health, Safety & Environment) policies to ensure a safe working environment.
  • Balance customer needs with Canon's business objectives through effective resource management.
  • Contribute to personal and professional development initiatives.
  • Carry out additional tasks as requested by Service Management or Technical Support teams.

What we're looking for:

  • Experience in technical service or support roles (ideally within the print or imaging industry)
  • Strong problem-solving skills and technical aptitude
  • Customer-first mindset with excellent communication skills
  • Ability to work independently and manage time effectively
  • Familiarity with firmware/software upgrades and mechanical servicing
  • Commitment to safety and sustainability practices
  • Team player with a willingness to share knowledge and support others
  • Current Driver's licence is mandatory

What we offer:

  • Competitive salary + vehicle or vehicle allowance
  • Additional leave entitlements including Birthday Leave and CPPA Day (Company Day)
  • Employee Assistance Program (EAP)
  • Join a globally recognised and respected brand - one of the Top 10 most trusted brands worldwide
  • Work in a diverse and collaborative environment where your insights and initiative will make an impact

You MUST be eligible to live and work in Australia to apply for this position.

Recruiting companies need not apply.

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