Onboarding Associate

The Company

DASH Technology Group (DASH) is a fast growing and innovative company in the wealth management industry. The business develops technology solutions covering the end-to-end wealth management process, from client engagement tools, to preparing financial advice, to investment platform solutions. Our core offerings include an investment platform (super and investment capability) and financial planning software. Our team have wide ranging experience and diverse backgrounds and bring many perspectives to building an inclusive and vibrant workplace. We are driven by our commitment to provide our Advice Practices with a scalable and non-conflicted alternative to financial planning software and traditional wraps and platforms.

The Role

We are seeking a detail-oriented and client-focused professional to join our Onboarding & Portfolio Implementation team. This role is responsible for managing the end-to-end onboarding and offboarding of investors and dealer groups, ensuring compliance with AML/KYC regulations, and establishing investment portfolios and related accounts. The successful candidate will work closely with financial advisers, third parties, and internal teams to ensure a smooth and accurate transition of client portfolios and data feeds.

Key Responsibilities

The Account Manager role core objectives will include;

Investor & Account Onboarding

· Conduct AML/CTF checks and ensure compliance with all regulatory obligations.

· Collect and verify investor documentation and data to establish full-service investment accounts.

· Open financial accounts, including:

o Cash accounts

o Domestic broking accounts (e.g. Finclear, CMC, Openmarkets, Morrison, etc)

o Third-party vendor accounts (e.g. Phillip Capital, AMM)

· Set up Managed Discretionary Accounts and trading relationships.

· Liaise with advisers and third parties to ensure all onboarding requirements and documentation are completed.

· Create and configure portfolios in our proprietary systems, including:

o User and adviser access

o Broker and bank links

o Fee schedules and portfolio groupings

· Ensure data feeds are correctly linked and functional.

· Transfer assets (including B2Bs and HIN transfers) and update client or investment details with providers/fund managers.

· Hand reconstruction details to rebuild team to complete the account opening in certain cases.

· Develop and maintain onboarding checklists and process documentation as needed.

· Complete final quality control checks before handing over to Business-as-Usual (BAU) operations.

Account Offboarding

· Manage the offboarding of clients and dealer groups.

· Close all financial accounts and terminate relevant access.

· Ensure all final data and reporting obligations are fulfilled.

Required Skills & Experience

· Prior experience in investment operations, client onboarding, or financial services administration.

· Strong understanding of AML/KYC requirements and financial regulatory environments.

· High attention to detail and accuracy, particularly with data and documentation.

· Proven ability to liaise with advisers, custodians, and external vendors.

· Experience using platforms such as HUB24, BT Panorama, Praemium, CFS, Macquarie and/or third-party broker/banking portals.

· Ability to manage multiple tasks and deadlines within a structured onboarding process.

Desirable

· Experience with portfolio reconstruction and asset transfer processes.

· Familiarity with managed funds and managed discretionary account (MDA) frameworks.

· Understanding of tax-lot level portfolio structures.

Personal Attributes

· Professional approach with a confident demeanour

· Ability to work effectively under pressure.

· Strong organisational and time management skills.

· Positive attitude toward change and adaptation.

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by this role's development and the business's development.