Systems Trainer

At Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled team deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations. When you join our team you will see how our values of Hope, Love, Care and Humility drive our practice and decision making daily.

The Role

Anglicare Southern Queensland's ICT team have an established Project Management Office (PMO) to deliver projects relating to an organisational digital transformation. The PMO oversees projects which have a high strategic importance to the organisation, with varying degrees of complexity, and organisational impact.

The overall purpose of the Systems Trainer role is to develop and deliver application-based training to users of Anglicare Southern Queensland (Anglicare) client and care management systems. The role includes the planning, design, implementation, and delivery of system training related learning and development (L&D) activities, supporting both existing and new system implementation.

The role provides change and training support to project teams and contributes to the successful delivery of projects in the PMO portfolio. The role will support Project Managers and the PMO to develop and deliver training artefacts and activities and will work as integral part of the project team, playing a vital role in supporting successful project delivery.

This role is a Full Time 12 Month Fixed Term Contract.

Responsibilities

• Design, develop and deliver training and materials to develop capability in client/care management systems
• Effectively lead all training aspects of the project to successfully deliver a comprehensive program of activities to support the change
• Design and facilitate workshops, lead face-to-face and online training
• Apply a change management approach to create and implement actionable change and training programs, including risk assessments, training assessments, resistance management plans etc.
• Provide implementation advice to project team members, business stakeholders and executives on training roll-out issues
• In consultation with the Learning & Development Specialists, regularly review training needs, outcomes, delivery, methods, materials and frameworks to achieve improvements
• Identify, monitor, and document gaps in application training requirements and end user issues and develop plans to address these issues
• Review learning needs and skill gap analyses and provide advice and solutions to support the effective delivery of the training
• Develop and deliver Service specific programs and activities using flexible and blended delivery methods and applying adult learning principles to enhance accessibility

What we are looking for

• Strong background in best practice L&D, including in the development, implementation, delivery and evaluation of system and process training deliverables
• Experience in a similar role, providing change and/or training support of ICT projects within a PMO (Project Management Office)
• Experience in conducting and documenting Training Needs Analysis, learning outcomes/knowledge transfer assessment, scheduling and delivery of training courses, and training evaluation.
• Able to develop highly effective working relationships by building credibility, respect and rapport with internal stakeholders
• Relevant experience working in the health, social and community services sector (desirable)
• Previous experience with client/care management systems (desirable)

Successful candidates will also need to provide a National Police Certificate & Drivers Licence during onboarding.

How to apply?

Click apply and send us your current resume.

For further information please contact

Daniel Walsh - Talent Acquisition Advisor

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection. Anglicare Southern Queensland is a Child Safe Organisation.