Customer Service Officer

2 weeks ago

Hurstville, Australia RSEA Full time $60,000 - $80,000 per year

Customer Service Officer

About Us

RSEA Safety is Australia's leading independent omni-channel provider in the safety market, with approximately 1,000 dedicated employees nationwide. Founded in 2000, we've grown into a national presence with 89 retail superstores, 6 hire depots, 5 distribution centers, 16 embroidery facilities, and a comprehensive e-commerce platform.

Our mission is to keep workplaces safe by supplying essential workwear, footwear, personal protective equipment, and safety products to major clients like Boral and KFC. Our range includes trusted brands such as Carhartt, Wolverine, Steel Blue, Blundstone, CAT, 3M, and Uvex. We also offer customized safety solutions through our in-house design team, ensuring our clients get products tailored to their unique needs.

The Role

This role is a great opportunity for a proactive and driven individual to advance their career in the fast-growing industrial safety sector. As the first point of contact for our major contracts team, you'll use a consultative approach to deliver solutions that meet customer needs. This role demands strong attention to detail, a talent for juggling multiple tasks, and a dedication to customer service excellence.

Key Responsibilities

  • Build and maintain relationships with key accounts via email, phone, and face-to-face communication, ensuring exceptional service.
  • Generate and distribute KPI reports to monitor order fulfillment for major clients, meeting service-level commitments.
  • Coordinate with our warehouse and store teams to ensure timely delivery of customer orders.
  • Provide accurate quotes and responsive support to clients.
  • Track back orders and work closely with stores and warehouses to manage timely invoicing.
  • Complete sales order entries, price loading, and other necessary adjustments.
  • Assist in establishing inventory levels for major accounts.
  • Conduct monthly sales reporting and foster strong stakeholder relationships.
  • Offer support to other departments as needed to contribute to our overall success.

Skills, Experience & Qualifications

  • Demonstrated experience in customer service.
  • Professional communication skills, able to engage effectively with internal and external clients.
  • Strong teamwork and collaboration skills across business, customer, and supplier relationships.
  • Adherence to RSEA's policies, processes, and quality standards.
  • Ability to identify and suggest improvements in processes.
  • Proactive in managing client expectations and sales objectives.

What We Offer

  • Competitive salary and benefits package.
  • A supportive, collaborative, and growth-oriented work environment.
  • Opportunities for career development and advancement.
  • Employee discounts on a wide range of products.
  • Modern office conveniently located near public transport.
  • Extra time off during the Christmas season to enjoy with family and friends.

How to Apply

If this sounds like the perfect fit for you, please send us your resume and a cover letter detailing how your skills and experience align with the position requirements. Apply online today—we'd love to connect

RSEA Safety is an equal opportunity employer committed to building a diverse and inclusive workplace. Our values—Real, Striving, Excellence, and Agile—guide our team culture, customer service approach, and everything we do.

For a confidential discussion, feel free to contact Marcus at *** or ***************

  • Retail Customer Service Officer

    1 week ago

    Hurstville, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 weeks ago

    Hurstville, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Relationship Officer

    5 days ago

    Hurstville, Australia Wellness Department Full time

    **The Opportunity**: **Looking for a Part-time Accounts Officer** W. Department clubs are lively places where no two days are the same. As a **Customer Relationship Officer**at W. Department Hurstville, you will be responsible for the operational success of your club. Your role will be to use your people leadership skills, financial acumen, analytical...

  • Patient Services Officer

    1 week ago

    Hurstville, Australia GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? GenesisCare is looking for a Patient Services Officer (Medical Receptionist) to join our supportive team at our Hurstville Clinic. In this position, you will...

  • Customer Service Advisor

    7 days ago

    Hurstville, Australia Westpac Group Full time

    Join the St George team at our Hurstville branch! - Full-time role - Kick start your career in banking and finance **How will I help?** In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial goals! From helping...

  • Customer Service Advisor

    8 hours ago

    Hurstville, Australia St.George Full time

    **Permanent part-time opportunity available at St George’s Hurstville branch**: - **Genuine opportunity to begin a long-lasting career**: - **Welcome to a culture that celebrates who you are and what you bring**: - **35 Hours per week: across Mon, Tue, Wed, Fri and Sat** Create your best future and join St George as a **Customer Service Advisor at our...

  • Client Service Officer

    2 weeks ago

    Hurstville, Australia Ashdown Consulting Full time

    $31 p/h + Super - 3 Month Contract - Hurstville **Client Service Officer |3 Month Contract |$34.25 P/H inc. Super** - $31 p/h + Super - 3 Month Contract - Hurstville **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses...

  • Customer Service Representative

    2 weeks ago

    Hurstville, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - Miranda **Part Time Roster (20 hours per week)**: - Monday: 11.00pm - 4.00pm - Wednesday: 10.30am - 3.30pm - Thursday: 10.30am - 3.30pm - Friday: 10.30am - 3.30pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million...

  • Customer Service Representative

    2 weeks ago

    Hurstville, Australia Commonwealth Bank Full time

    **Part Time Roster (20 hours per week)**: - Monday: 11.00pm - 4.00pm - Wednesday: 10.30am - 3.30pm - Thursday: 10.30am - 3.30pm - Friday: 10.30am - 3.30pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers....

  • Customer Service Representative

    2 weeks ago

    Hurstville, Australia Commonwealth Bank Full time

    **Part Time Roster (8 hours per week)**: - Wednesday: 12.00pm - 4.00pm - Friday: 12.00pm - 4.00pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100...