Senior Business Analyst

Together we shape thriving communities, public spaces, places and economies.

• 2 x Temporary full-time opportunity until June 2027
• Parramatta preferred, other NSW locations considered upon application
• Salary relative to experience, and ranges from $129,464 to $142,665 + super

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

As our Senior Business Analyst, you will work side-by-side with business and technical teams to document and analyse processes, gather requirements, and recommend smart solutions that drive real improvement. You will play a key role in mapping cloud applications and servers to business owners and cost centres, collaborating on IT projects, and preparing clear documentation like project briefs—all within our ICT Modernisation Program.

You'll thrive on building trust with stakeholders, translating business needs into practical options, and communicating effectively with everyone from technical experts to business leaders. Whether you're working independently or as part of a team, your cloud knowledge, understanding of SaaS, BaaS, STaaS and IaaS, and experience with IT service charge back and billing models will help deliver results that matter.

For more information read the full Role Description: Senior Business Analyst

What you will bring to the role:

• Solid cloud knowledge and understanding of applications and cloud services (SaaS, BaaS, STaaS, IaaS)
• Ability to communicate clearly with both technical and business stakeholders
• Experience with IT service charge back and billing models
• Strong requirements gathering skills and workshop facilitation
• Proven ability to prepare IT documentation such as business / functional requirements and project briefs
• Confidence to work independently and collaboratively within a team
• Skill in mapping cloud applications and servers to business owners and cost centres
• Resilience in managing changing priorities and delivering results in a dynamic environment

Key knowledge and experience

• Experience working as an IT business analyst or equivalent roles
• Solid knowledge of cloud services and applications
• Advanced facilitation and workshop skills
• Strong understanding of Business Analysis frameworks and methodology

Essential requirements

• Minimum of five years Business Analysis experience in requirements elicitation and development of business and functional requirements

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Monday, 03 November 2025 at 11:55PM

Should you require further information about the role please contact Daniel Goldstein, Senior Manager Project Delivery on

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.