Technical Support Consultant

2 weeks ago

Sydney, New South Wales, Australia Hays Full time $90,000 - $120,000 per year

At Hays Enterprise Solutions, our mission is to help organisations thrive by supporting their workforce needs. We partner with over thirty large organisations across Australia and New Zealand providing tailored solutions to ensure our clients have unrivalled access to top talent and unique market insights to build their evolving workforces.

This is a 12mth position within an automotive institution and open to both Sydney and Melbourne applicants.

What you'll contribute to

As a Repair Authorisation Consultant, you will lead the management and administration of the national repairs and maintenance department, resulting in the generation of profit outcomes, whilst ensuring OH&S repair obligations are met for vehicles under management.

How you'll make an impact

  • Provide effective service & repair cost control for light vehicle fleet, utilising trade-based skills in negotiation with vehicle repairers and tyre suppliers nationally.
  • Ensure all fleet vehicles comply with relevant legal, roadworthy, OH&S and company requirements
  • Ensure all data keyed into the fleet management system is detailed and without error
  • Manage vehicles awaiting quotes for repairs to minimise delays to ensure timely return into operation
  • Provide fleet sales staff and customers with all relevant information and documentation as required
  • Ensure all relevant customer authorisations and approvals are sought as required and recorded
  • Respond to email correspondence promptly as required
  • Process ad-hoc fleet invoices as required
  • Collaborate with other team members to resolve customer & supplier disputes

Required Skills

  • Qualified Motor Mechanic – essential
  • Minimum 5 years experience working across light vehicles.
  • Experience coordinating with customers and internal/external stakeholders.
  • Intermediate literary, numeracy and data entry skills
  • Ability to make decisions and work unsupervised
  • Ability to build strong relationships with stakeholders

We look forward to hearing from you

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