Receptionist/Administrator in Physiotherapy Clinic

2 weeks ago

Inner West, Australia Power Potential Full time $36,000 - $54,000 per year

Physiotherapy Receptionist/Administrator
Locations: Alexandria and Earlwood

We're looking for an enthusiastic and reliable Receptionist/Administrator to join our growing physiotherapy team. This is a full-time position with flexible hours and the opportunity to work across both our Alexandria and Earlwood clinics as needed.

About the Role

You'll be the first point of contact for our patients and play a vital role in keeping the clinic running smoothly. Your day-to-day will include managing appointments, maintaining patient records, handling billing, and supporting our physiotherapists with admin tasks.

Requirements:

  • Education: High school diploma or equivalent; additional qualifications in administration or healthcare are a plus.
  • Experience: Previous experience in a healthcare setting, preferably in physiotherapy or a similar environment minimum 1 year.
  • Skills: Excellent organisational skills, strong communication abilities, proficiency in Microsoft Office Suite, and familiarity with Cliniko software.
  • Personal Attributes: Friendly, patient-focused, detail-oriented, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

  • Patient Interaction: Welcome patients upon arrival, answer phone calls, and address inquiries via email with professionalism and empathy.
  • Appointment Management: Schedule, reschedule, and cancel patient appointments as necessary. Coordinate with physiotherapists to optimise their schedules.
  • Billing and Payments: Process patient payments, manage billing inquiries, and coordinate with insurance companies as needed.
  • Medical Records: Maintain accurate and confidential patient records, ensuring all documentation is up-to-date and filed correctly.
  • Office Coordination: Order and manage office supplies, coordinate equipment maintenance, and ensure the clinic is organised and well-maintained.
  • Team Support: Assist physiotherapists with administrative tasks, such as preparing treatment rooms, managing patient forms, and other duties as required.

Why Join Us?

We offer a stable long-term role with room to grow as our practice expands. You'll be part of a supportive, community-focused team that values professionalism and genuine care for our patients.

Job Type: Full-time

Pay: From $26.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Medical receptionist: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Location:

  • Inner West, NSW (Preferred)

Work Location: In person

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