Casual Customer Service Team Member

2 weeks ago

Birtinya, Queensland, Australia Boocock's Quality Meats Full time $45,000 - $60,000 per year

We are looking for an enthusiastic and friendly Customer Service Whiz to join the Boocock's Quality Meats team.

About Boocock's Quality Meats:

We are a family-owned retail butcher shop located in the Stockland Birtinya shopping centre. Specialising in grass-fed, free-range, organic and ancestral meats, we pride ourselves on supplying the best quality and widest variety of products. We love our community; we are passionate about the industry and ensure that every customer who walks through our door, leaves with a smile. We strive to provide a consistently high standard of service, product and create a memorable and personalised experience for every customer.

The role includes, but is not limited to:

  • All aspects of customer service: greeting customers, driving sales, processing orders for customers, answering incoming calls to the shop etc.
  • Building a rapport with new and returning customers, ensuring a high standard of service.
  • In-depth product knowledge to successfully promote company brand and products.
  • Cash-handling: cash and Eftpos sales.
  • Maintaining a clean and tidy shopfront (general cleaning of countertop, windows etc.).
  • Packaging and stock replenishment: trays and bags, dry stock on shelves.
  • Product handling: assisting with filling product trays for the window (i.e. sausages, value-added).
  • Ad hoc duties: dishwashing, rubbish collection – general duties required in a retail butcher shop.

The ideal candidate will have:

  • Strong communication skills (confident, articulate, professional speaking abilities).
  • Excellent presentation and eloquence.
  • Availability at least during busy trade periods (approx. 2pm – 6pm) on some weekdays, at least one weekend day or able to commit to alternating weekends (both Saturday and Sunday)**
  • Extra availability during busy periods (e.g. Christmas, school holidays).
  • A bubbly and bright personality.
  • A willingness to learn.
  • The ability to work in a fast-paced environment.
  • Personal values that align with the core values of Boocock's Quality Meats.
  • Customer service/retail experience.
  • Australian working rights, with no restrictions.

The role would suit a uni student needing to fit work around their class & study schedule.

** We can work around other commitments and availability e.g. Study/sport etc.

What We're Offering:

  • hours per week (with applicable penalties for weekend shifts), based around your available days. Each shift can range from 4hrs – 9hrs.
  • A flexible roster.
  • A fun & friendly working environment.
  • Above award wage for the right candidate and a permanent position (if desired).
  • Staff discounts on products.
  • Uniforms provided.

This opportunity would suit someone who has a penchant for food and cooking, especially meat (because our customers do too).

We are a close-knit group. We work hard and like to have fun while doing so

If this sounds like you, please apply online or email your resume & a cover letter to 

For more information, please contact Pat on

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