Claims Service Consultant

17 hours ago

Melbourne Victoria Australia GT Insurance Full time $60,000 - $120,000 per year

Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award-winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses.  

Our core values of 'inspire,' 'wholehearted,' and 'ownership' guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation. 

As part of our claims team, you will support our brokers and manage an end-to-end claims process delivering a best practice customer experience.

Reporting into our Claim Team Leader you will be responsible for: 

  • Facilitate the end-to-end claims process, including setting reserves, authorising payments, within authority levels and according to SLAs. 
  • Ensuring the customer is kept informed of progress while negotiating options and escalating when required throughout the duration of the claim
  • Ensure adherence to industry regulations, legal requirements, and company policies.
  • Provide prompt attention to all claims in accordance with Company standards and SLA requirements.
  • Keep up to date with industry best practices by participating in business related industry forms and working groups. 

Skills & Experience:

  • Experience in the insurance claims industry with knowledge of insurance policies, procedures, insurance laws and regulations. 
  • Takes pride in delivering a high standard of customer service and effective working relationships with internal and external customers and service providers.
  • A team player, who is collaborative, shares their ideas and encourages others. 

Our people enjoy being part of an organisation that respects and values their contributions and working alongside others who pride themselves on outstanding customer service.

We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to and share in collective success. Our business is growing and we have big plans, creating exciting new career and growth opportunities. 

We invite you to discover more about GT Insurance, our dedication to supporting industry growth, individual progress, and opportunities to join our team by visiting our website at or connecting with us on social media to stay updated on our latest news and job openings.

At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.

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