Senior Manager, Business Services

Together we shape thriving communities, public spaces, places and economies.

• Deliver best practice operational leadership for Planning NSW
• Ongoing full-time opportunity  
• Parramatta office location/flexible supported
• Salary relative to experience and ranges from $149,739 to $173,174 + super

At the heart of the New South Wales (NSW) planning system, the Planning Group takes centre stage. Driven by the NSW Government's unwavering commitment to tackle the critical housing issue, we provide essential support and strategic guidance. Our mission? To unravel the complexities of housing challenges for the people of NSW.

We are excited to announce this opportunity within our Planning, Land Use Strategy, Housing & Infrastructure (PLUSHI) division. 

The Role 

Our Senior Manager, Business Services provides oversight of business services and operational functions across the Planning Group. The role leads and contributes to business improvement and optimisation initiatives by developing, implementing, and maintaining systems, policies, and processes that enhance efficiency, strengthen operational effectiveness, and embed a culture of continuous improvement across the Planning Group.

The role is responsible for delivering efficient, transparent, and compliant business operations that reduce administrative burdens, enabling front-line planning and delivery teams to remain focused on achieving planning outcomes. This includes the management of day-to-day operational functions, financial administration, governance of information assets, and optimisation of resources to strengthen organisational capability and support long-term sustainability.

You will bring

Relevant experience in one or more of the following fields: business administration, human resources, finance, risk and assurance, audit, corporate governance, legal, government policy, ministerial services, and/or secretariat, and practical knowledge of the working of government and its processes.

Essential requirements

• Degree in a relevant discipline and/or relevant senior experience.

For more information, please read the full Role Description:  Senior Manager Business Services

Join us

Apply online with your resume and cover letter.

Applications close Wednesday 5 November 2025 at 11:55PM.

For further information, contact Rachel Johnston via and include job title and reference number.

What's in it for you?

A collaborative culture and long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives such as flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

About us

The Department of Planning, Housing and Infrastructure (DPHI) creates vibrant, productive spaces and precincts; manages lands, assets and property effectively, and delivers affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

 A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

If we can make adjustments to our recruitment/interview process to better enable you to shine, contact the Diversity and Inclusion Team on If you are an Aboriginal or Torres Strait Islander check out our Aboriginal guide to applying for a role.