Practice Manager within General Practice

17 hours ago

North Mackay, Queensland, Australia HEALTH HUB MACKAY PTY LTD Full time $80,000 - $120,000 per year

We are seeking an Experienced Practice Manager to maintain the established GP practice.

This is an exciting opportunity to join Health Hub Mackay as a Practice Manager within their busy general practice located in North Mackay, QLD. As a full-time Practice Manager, you will play a pivotal role in the smooth running and success of the practice, overseeing all administrative and operational aspects of the business, with the support of the business owner.

Our Practice includes a team of experienced and dedicated GPs, well-trained support staff (nursing and reception), to support the health and well-being of patients, plus the flow of the practice.

What you'll be doing:

  • Manage and oversee all administrative and operational functions of the practice, including daily hands-on participation in practice administration
  • Ensure compliance with all relevant healthcare regulations and legislation
  • Develop and implement efficient practice policies and procedures
  • Manage and lead the administrative team, providing training and support as needed
  • Monitor and Analyse practice data and KPIs to identify areas for improvement
  • Collaborate with the clinical team to streamline workflows and enhance patient experience
  • Manage patient enquiries, bookings, and medical records in a timely and professional manner
  • Oversee the practice's financial management, including accounts, payroll, and budgeting
  • Represent the practice in the local community and build relationships with key stakeholders
  • Manage performance evaluations, rostering and workflow
  • Carrying out the recruitment process (Administration and Nursing Support staff) and Doctor Induction
  • Practice Accreditation activities and development of practice manuals
  • Possibly some Payroll and financial duties

What we're looking for:

  • Significant experience as a Practice Manager or in a senior administrative role within a healthcare setting
  • In-depth knowledge of healthcare regulations, policies and best practices
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with patients, clinicians, and other stakeholders
  • Proficient in using practice management software and other administrative systems
  • Strong problem-solving and decision-making abilities, with a focus on continuous improvement
  • Tertiary qualifications in healthcare administration, business management, or a related field would be highly regarded
  • I will align with the practice owner's vision and values and work closely with the business owner to enhance the business(s) together

Skills we value:

  • Prior experience with Best Practice Management software, HotDoc, and Cubiko
  • Have high attention to detail, accuracy, and strong organizational skills
  • Be dynamic, positive about business activities, and participate in marketing opportunities
  • Excellent typing, written, and verbal communication
  • Have a good understanding of Medicare item numbers
  • Foster an environment of open communication and success for the business

Perks for this role:

  • Flexibility in hours (it is envisaged this role will be 4-5 days will also be considered for the right candidate, maximum 38 hours)
  • Receive ongoing support for your professional development
  • On-site Business owner driving the business
  • Committed to providing a supportive and collaborative work environment that empowers our employees to thrive

To Apply

If you believe you have the required skills and experience for this position, apply now for this opportunity to join our dynamic team and contribute to the success of our practice.

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