Duty Manager

6 days ago

Upper Mount Gravatt, Queensland, Australia Club Southside Full time $60,000 - $80,000 per year

About Us

Located in Mount Gravatt, Club Southside is a vibrant, community-focused venue offering a range of facilities for our members and guests, including a Restaurant, Bar, Café, and Gaming Room. With a strong emphasis on giving back to the local community, we are committed to delivering an exceptional experience to everyone who walks through our doors.

About the Role
We have a rare and exciting opportunity for an experienced and proactive Duty Manager to join our dynamic team.

This hands-on, full-time position includes:

  • Overseeing daily operations across gaming, food & beverage, and customer service areas

  • Managing and supporting frontline staff to ensure smooth shift transitions and effective teamwork

  • Handling cash operations with accuracy, including daily banking and reconciliation duties and adherence to financial procedures

  • Delivering exceptional customer experiences for all members and guests

  • Ensuring compliance with industry legislation, licensing requirements, and internal club policies

  • Collaborating with the Senior Management team to implement operational improvements and maintain high standards

  • Working a rotating roster with a variety of shifts, including nights, mornings, weekends, and public holidays, while adhering to a 4-day work week

  • Managing roster and timesheet management to ensure accurate staffing and payroll processing

  • Upholding high standards of communication, leadership, and organisation to drive operational efficiency

To be successful in this role, you will need to demonstrate:

  • Minimum 2–3 years' experience in a supervisory or operational role, with exposure to Gaming, Keno, and Food and Beverage

  • Current RMLV and Approved Manager's Licence

  • Strong understanding of relevant club industry legislation and standards

  • Excellent cash handling skills and attention to detail

  • Flexibility to work nights, overnights, weekends, and public holidays

  • Strong problem-solving and decision-making skills

  • The ability to lead and motivate a diverse team

  • A genuine passion for hospitality and customer service

Benefits:

We offer a range of benefits to our team members, including:

  • Five weeks of annual leave

  • Four-day work week

  • Free meals, coffee, tea, and post-mix while on shift

  • A positive and supportive management team

  • Free onsite parking

  • A dynamic, team-oriented environment that values hospitality and customer service

  • A focus on work-life balance, with a compressed rotating roster

  • Employee recognition and reward programs

  • Training and development opportunities to support your career growth and further enhance your skills

If this sounds like your next challenge, please apply now

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