Inception Claims Consultant

3 days ago

Sydney, New South Wales, Australia Insurance Australia Group Full time

Make a difference as an Inception Claims Consultant.

Join the largest general insurance group in Australia and Aotearoa New Zealand. Were a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

Operating in a fast-paced environment, youll deliver exceptional customer claims experiences as the first point of contact for intermediaries and direct customers. Your primary responsibility is to handle lodgement with empathy and precision, guiding customers through the claims process via calls, respond to enquiries via phone and email, and complete processing and administrative tasks.

Commencing Monday 17 November 2025, youll begin with 4 weeks comprehensive, fully paid training at our brand new IAG offices in Dharug Country (Parramatta). An additional 4 weeks of hands-on support will also be provided as part of your ongoing development as you transition into the role. Please note that this onboard will overlap into the Christmas period. After a minimum of 3 months in the office you may be eligible for a hybrid role allowing work from home within the business requirements, currently a minimum of one office day per week. Youll work Monday to Friday and will need to be available for shifts between 8am 8pm local time.

Please note: To work from home, youll need high speed internet connection, and a private home office set up.

About You

Youll thrive in a fast-paced, call centre environment. Youre empathetic, resilient, and confident in your communication. Youll also bring:

  • Strong customer service and conflict resolution skills
  • Ability to prioritise and manage time under pressure
  • Intermediate computer literacy and troubleshooting ability
  • Excellent attention to detail
  • Confidence in decision-making

Joining IAG youll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Award-winning recognition and reward program
  • Employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Were ready for you. Apply today.

Learn more about whoIAG is here.

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