Customer Service Officer

5 days ago

Gosnells, Australia Amaroo Care Services Inc Full time $45,000 - $65,000 per year

About Us:

Amaroo Care Services Inc. is a leading provider of Retirement Villages, Home Care and Residential Aged Care Services. With high quality facilities and service, our residents enjoy genuine care and a relaxed lifestyle.

Our employees:

At Amaroo, we're looking for passionate people who value and contribute to both our culture and success, and who are willing to go the extra mile. Regardless of what your position is in the company, we empower our staff to own their roles and make it into a triumph. Our people are committed, compassionate and well-supported. We are a flexible and community-based organisation committed to making your career with us the best one.

Work in a role where you can make a real difference in people's lives every day.

About the role:

We are looking for an exceptional Customer Service Officerto support our thriving community in our Head Office reception based in the beautiful Gosnells foothills.

Surrounded by a supportive team, in this role you will be the first point of contact for all queries and welcoming all visitors to the site – a fantastic first impression is key. This role will be fast paced, and no two days will be the same – so the abilities to think on your feet and multi-task are paramount to this position. 

Duties will include:

  • Greeting visitors to the office and provide assistance / information or direct visitors to appropriate staff members
  • Answering and directing incoming calls and emails with care and professionalism
  • Receipting, reconciling, and banking all cash and funds received
  • Accessing resident information to answer general account queries
  • Processing and distribution of incoming and outgoing mail
  • Ordering of supplies and equipment as requested
  • Maintenance of paper filing and excel databases
  • Ensuring the reception environment remains organized, well stocked, and maintains smooth operations
  • Photocopying and collation of promotional material for distribution
  • Entry and distribution of maintenance requests on DNA system

To be successful in this position you will be able to demonstrate you:

  • Have qualifications and / or experience in a similar capacity
  • Have some experience with accounts
  • Are able to multitask and effectively handle conflicting demands
  • Demonstrate high level interpersonal skills, including verbal communication skills and the ability to liaise at all levels
  • Have intermediate to advance working knowledge of the Microsoft Office suite – Word, Excel, and Outlook.
  • Possess the ability to handle sensitive occasions or information with discretion.
  • Have the ability to work independently, establish priorities and work towards an outcome or objective, unsupervised
  • Have experience in a similar setting in aged care will be highly regarded
  • Are able to supply proof of having received their 2025 influenza vaccination.
  • Are able to provide a current National Police Clearance (no older than 6 months).

In return Amaroo will offer you:

  • A rewarding role and competitive remuneration package
  • Excellent employee benefits and salary packaging options up to $18,550 pa tax free
  • Professional Development opportunities
  • Free parking
  • A great team, culture, and working environment

How to apply:

You must have the right to work in Australia to be considered for the role.

We will commence the recruitment process immediately. Please note that all prequalification questions must be answered for your application to be considered. In your application, please let us know which location you are interested in.

Alternatively, you can visit our website Home ) for further details and an application form.

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