IELTS Operations Assistant

7 days ago

East Brisbane, Australia idpeducati Full time $33,800 per year
About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at

Role purpose

The IELTS Operations Assistant at Brisbane supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.

This is a casual role for our IELTS testing location at Brisbane.

Shifts: Weekdays and / or Weekends, 2 to 3 shifts every week.

Remuneration: The IELTS invigilator is paid $33.77 per hour.

Key accountabilities

Customer Service

  • Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
  • Build and maintain a good working relationship with internal and external stakeholders
  • Provide advice relating to official IELTS preparation tools and IDP services
  • Support clients with a diverse range of backgrounds and abilities
  • Contribute to a supportive, innovative and customer-focused team culture

Operations Management

  • Management of test day activities including customer registration and supervision of the test
  • Preparation of test day documents
  • Updating digital databases and records
  • Oversee and update the schedule of Speaking tests
  • Ensuring the proper management of secure and confidential materials
  • Problem-solving and troubleshooting technical systems including hardware and software platforms
  • Contribute to a culture of continuous improvement and best practice

Quality and Compliance

  • Ensure all pre-test, test day and post-test activities meet IELTS standards
  • Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
  • Responding to any incidents or potential security risks
  • Completion of required training policy acknowledgments
  • Carry out work in a professional manner in accordance with organisational values
  • Contribute to a culture of quality, integrity and excellence


Required experience
  • Excellent verbal and written communications skills
  • Outstanding customer service
  • Strong problem-solving and decision-making
  • Demonstrated ability to work independently and effectively within a team
  • Customer and quality-focused with strong attention to detail
  • Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
  • Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies

  • IELTS Operations Assistant

    4 weeks ago

    Brisbane, Queensland, Australia IDP International Education Specialists Full time

    Select how often (in days) to receive an alert:IELTS Operations AssistantLocation:Brisbane, QLD, AU, AUSCompany: IDP Education LtdRequisition ID: 3492About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer...

  • IELTS Operations Assistant

    4 weeks ago

    Brisbane, Queensland, Australia IDP International Education Specialists Full time

    Select how often (in days) to receive an alert:IELTS Operations AssistantLocation:Brisbane, QLD, AU, AUSCompany: IDP Education LtdRequisition ID: 3492About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer...

  • IELTS Operations Assistant

    3 weeks ago

    Brisbane, Queensland, Australia IDP Education Ltd Full time

    Join to apply for the IELTS Operations Assistant role at IDP Education Ltd3 days ago Be among the first 25 applicantsJoin to apply for the IELTS Operations Assistant role at IDP Education LtdAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human...

  • IELTS Operations Assistant

    3 weeks ago

    Brisbane, Queensland, Australia IDP Education Ltd Full time

    Join to apply for the IELTS Operations Assistant role at IDP Education Ltd3 days ago Be among the first 25 applicantsJoin to apply for the IELTS Operations Assistant role at IDP Education LtdAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human...

  • IELTS Operations Assistant, Brisbane

    4 weeks ago

    Brisbane, Queensland, Australia IDP Education Ltd Full time

    About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • IELTS Operations Assistant, Brisbane

    3 weeks ago

    Brisbane, Queensland, Australia IDP Education Ltd Full time

    About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Ielts Test Coordinator

    6 days ago

    Brisbane, Australia IDP Education Ltd Full time

    **IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.** We are a proud co-owner of IELTS, the world’s most popular...

  • Ielts or General English Teacher

    1 week ago

    Brisbane, Australia SPC Brisbane Full time

    You will be a dynamic, versatile teacher, able to work with small or large classes in a highly interactive manner. This is a day-time position, from 9 a.m. till 3.00 p.m., Monday to Thursday, teaching IELTS or General English to international students. You will need a degree, plus a recognised TESOL Certificate (or equivalent) along with ESL/ EFL teaching...

  • Elicos Teacher

    1 week ago

    Brisbane, Australia BROWNS English Language School Full time

    **About BROWNS** BROWNS English Language School (BROWNS) is a creative and forward-thinking global education organisation, welcoming international students across campuses in both Brisbane and the Gold Coast. We currently have multiple teaching opportunities available at our rapidly growing **Gold Coast and Brisbane** campuses. **About the role** As a...

  • CNC Setter/operator

    7 days ago

    Brisbane, Australia TMC Global Jobs Ltd Full time

    Looking for an opportunity to challenge and expand your existing skills and work in a clean and modern work environment? Our Client is an advanced manufacturing business providing critical precision components and assemblies to local and international customers. Servicing industries such as aerospace, automotive, medical, defense and more. They are...