Retail Store Manager

July is looking for a Retail Store Manager to join the team

• Full-time role
• Global Australian travel brand in Australia, NZ, US and UK
• A passionate and close-knit team

We sell beautiful things to beautiful people. Founded in 2018, July exists to bring better-designed products around how we travel.

Creating durable high-spec luggage at a fraction of the traditional price means we are giving all people the opportunity to own luggage that lasts a lifetime.

We're direct-to-consumer and in love with our customers; we retail directly into Australian and US markets, with more coming.

We're a young team looking to showcase our Australian offering globally, and we'd love for you to join us. @July on socials or check us out at

Design-focused, helpful, considerate.

July people are unique. They are enthusiastic about travel, energetic, love to share their travel experiences. They thrive in a teamwork environment, are authentic and honest and value fun at work.

We are sales-driven but don't want to only focus on conversion. Our goal is to help people in any way they need guidance: whether it be travel tips or packing hacks.

We talk about our travel experiences: where to go in cities you've visited, what must-try foods you've had or how to find that hidden cafe you stumbled upon.

We're adventurers, risk-takers, creatives and curious about the world

We represent a travel brand that loves to travel, and your experiences around it are what makes you a perfect fit for July.

About the role

Reporting in the first instance to your State Manager, Store Managers are responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. Store Managers need to develop and motivate a team, whilst ensuring everyone adheres to company policies and procedures.

Working as part of an enthusiastic team, the role of a Store Manager is to deliver high-quality customer service and outstanding product knowledge.

The Store Manager is responsible overall for every aspect of general shop maintenance and stock merchandising while promoting and enhancing the positive image and culture of July.

Key Responsibilities:

• Oversee all aspects of the shop's operation: Ensure that every function is performed to the highest standard, providing clear direction and setting an example for staff to follow. This also includes daily opening and closing procedures.
• Onboard, train, supervise, and evaluate staff: Foster a high-performing team culture by managing, motivating, and mentoring staff. Provide training for staff to ensure they have the skills needed to perform their roles effectively.
• Implement and maintain high customer service standards: Handle customer complaints and queries promptly and professionally. Set high standards for customer service and ensure these are consistently met.
• Conduct regular shop audits: Oversee inventory levels, order supplies, and liaise with head office as necessary. This includes responsibility for stock management and performing regular stocktakes.
• Execute in-store events and promotions in conjunction with the marketing team: Ensure team is aware of any promotions and effectively communicating it to customers
• Ensure the shop layout is maintained to a high standard: Focus on visual merchandising and product placement while maintaining high standards of store presentation.
• Work with other stores in a positive and professional manner: Collaborate effectively with other stores, sharing insights and learning from each other to help improve the overall business.
• Uphold July's positive reputation and culture: Ensure the store upholds the company's values, mission, and brand reputation at all times. Encourage staff to embody these values in their interactions with customers.
• Deal with staff performance and discipline in accordance with the July Company Policy: Manage any performance or disciplinary issues among staff, following the company's policies and procedures.

Requirements

• Excellent communication and interpersonal skills to deal with diverse customers and team members.
• Strategic mindset with an ability to analyse sales data and Kepler data
• Comprehensive knowledge of retail management best practices.
• Understanding of advanced sales principles and customer service practices.
• Proficiency in Shopify systems.
• Ability to manage multiple tasks and remain calm under pressure.
• Outstanding problem-solving skills with a proactive approach to resolving issues.
• Commitment to exceptional customer service, including the ability to inspire the same in others.